About this app

QuickFMS Helpdesk Module

The Help Desk product module from QuickFMS assists in the raising and resolution of service requests and complaints about any issue related to HR, IT, maintenance and concierge departments. It offers a ticketing tool that can be extended to any employee within an organization.

Our Help Desk software integrates fully with many in-house ERP software systems and existing tools such as HR portals, and aids multi-national corporations or small businesses to:

Raise trackable tickets for pending jobs and problems
Assign personnel to various tasks
View the number of pending and closed requests in a given period of time
Receive direct mail statistics of pending and closed tasks
Enhance employee satisfaction levels
Streamline internal support services
Track vendor committed SLAs and response times
Generate TAT reports using several parameters connected to the task
When dealing with complaints, you need to know that your process is as structured and as well-organized as possible in order to achieve the quickest, smoothest and most satisfactory resolution. Help Desk makes it easy to:

Create transparency within your complaint management system
Categorize complaints by department, service type or project
Raise and follow problems via trackable tickets
Monitor the different touch points where complaints occur
Rate user satisfaction following resolution of a task or complaint
Create historical reports and trends of complaints and their locations
With its focus on supporting high levels of service and handling internal issues, Help Desk caters for businesses of all sizes, such as corporate office facilities, IT and ITES companies, concierge services, customer support centers, and banks and financial institutions.

To learn more about how QuickFMS can help your corporation manage its internal requests and complaint resolutions more efficiently, contact us now for more information or request a demonstration presentation.

New features

QuickFMS HelpDesk Module

App Permissions

Allows applications to open network sockets.
Allows applications to access information about Wi-Fi networks.
Allows applications to access information about networks.
Allows an application to read from external storage.
Allows an application to read the user's contacts data.
Allows an application to write to external storage.
Required to be able to access the camera device.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.