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Augmented Support 2.0 2.4.1

39 MB / 10+ Downloads / Rating 4.1 - 7 reviews


See previous versions

Augmented Support 2.0, developed and published by ESSERT GmbH, has released its latest version, 2.4.1, on 2020-05-17. This app falls under the Communication category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 4.1, based on 7 reviews.

Augmented Support 2.0 APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.essert.as2

Updated: 5 years ago

Developer Name: ESSERT GmbH

Category: Communication

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Augmented Support 2.0 on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.1
Total 7 reviews

Reviews

5 ★, on 2020-05-06
Works fine!

Previous Versions

Augmented Support 2.0 2.4.1
2020-05-17 / 39 MB / Android 5.0+

About this app

Augmented Support 2.0 makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes.

The most important features at a glance:

Live Video
Connect service technicians and experts with live video and let one see what the other is working on.

Multiconference
Connect up to four guests or colleagues to a support call and solve the problem together.

AR-Pointer
Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.

Chat with Instant Translations
Especially in a noisy environment, it is important to provide technical support with text messaging. Through automated translations, language barriers are no longer an obstacle.

Markups
Clarify instructions with markups in screenshots.

Send files and documents
Send screenshots, pictures and PDF documents via chat.

Automatic Support Reports & Ticket History
After each support call, you can generate automatic reports. The reports can be edited and completed by all participants.

256 Bit-Encryption
Your data is perfectly protected thanks to encryption.

Independent of User Devices
Developed for Smart Glasses, Smartphone and Tablet under iOS 11 and Android 5.

Next Level Services
Increase your revenue through innovative service models. Boost your efficiency in support.

Software as a Service
Flexible and scalable - our software is cloud-native and can be used directly without any on-premise installation effort.

Augmented Support 2.0 – What’s new?
• Native apps with new design
• Multiconference: Invite up to four guests to a support call
• Interactive features available to all users
• Send files via chat
• Instant translation of chat messages into your preferred language

With expertise in industrial automation and mechanical engineering, ESSERT’s software products help digitize maintenance and field service.

New features

Bugfixes

App Permissions

Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows applications to open network sockets.
Required to be able to access the camera device.
Allows an application to record audio.
Allows an application to write to external storage.
Allows applications to access information about networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to connect to paired bluetooth devices.
Allows applications to change Wi-Fi connectivity state.
Allows an application to modify global audio settings.
Allows applications to access information about Wi-Fi networks.
Allows an application to read from external storage.