About this app

To stay competitive, your organization’s high-performing employees need options to stay productive and accessible without being constantly tied to a desk. Plus, as a business, you must be able to maintain and protect company data and ensure your employees are accessible even while on the road. Employees are often using personal phones while on the road for business transactions, which the business has no visibility into. They need a solution that offers them the ability to use their personal device, yet remain connected to the corporate communication system, enabling them to leverage business information for every call. In addition, businesses often lose access to client information when customers are contacted outside of the business system. Businesses need a option that offers insight into employee and client interactions even while on the road. That solution is ESI Ditto™.

ESI Ditto mirrors the functionality of your ESI desktop phone right on your Android smartphone, allowing those on-the-go to make and receive business calls from anywhere while maintaining a single office phone number and voicemail.
Features
-- Make and Receive business calls made to your office phone number
-- Calls made with Ditto show your office caller ID
-- View corporate directory
-- Transfer calls (blind and supervised)
-- Park callers in our dynamic call park queues
-- Record calls from your mobile device
-- Intelligent Dialing
-- Notification of new voicemail messages, no need to call or login to check!
-- Make calls over WiFi or 3G / 4G / LTE
-- Carrier mode (for poor data connections)
IMPORTANT: ESI Ditto for Android requires an active account on the ESI Cloud PBX
*****Voice quality is highly dependent upon your WiFi or 3G / 4G / LTE network bandwidth*****
*Warning for 3G / 4G / LTE Usage*
Some mobile carriers prohibit or restrict the use of VoIP calls over their networks and may interfere with, block, or institute fees for calls made over their 3G / 4G / LTE data networks. Check the terms of your cell phone agreement to determine the rules for your carrier. ESI cannot guarantee service and is not responsible for any charges or fees assessed in connection with usage of ESI Ditto on your mobile device.

If you experience any issues please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 800-850-2151.

New features

Latest improvements!
- Allow user to switch audio among speaker, phone, and connected Bluetooth device.
- Fix the end-call bug when lost Bluetooth connection.
- Fix the bug of the first incoming call after app launch will not have ring in the connected Bluetooth device.
- Other stability enhancement for scanning Bluetooth device.

App Permissions

Permission an application must hold in order to use ACTION_REQUEST_IGNORE_BATTERY_OPTIMIZATIONS.
Allows an application to see the number being dialed during an outgoing call with the option to redirect the call to a different number or abort the call altogether.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to open network sockets.
Allows an application to record audio.
Allows an application to read or write the system settings.
Allows applications to access information about Wi-Fi networks.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to read the user's contacts data.
Allows an application to write the user's contacts data.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows applications to disable the keyguard if it is not secure.
Allows an application to write to external storage.
Allows applications to change Wi-Fi connectivity state.
Allows an application to expand or collapse the status bar.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
Allows an application to broadcast sticky intents.
This constant was deprecated in API level 21. No longer enforced.
Allows applications to read the sync settings.
Allows access to the list of accounts in the Accounts Service.
Allows applications to change network connectivity state.
Allows applications to access information about networks.
Allows an application to modify global audio settings.
Allows an application to read the user's call log.
Allows an application to write (but not read] the user's call log data.
Allows an app to access precise location.
Allows an app to access approximate location.
Allows access to the vibrator.
Allows applications to read the sync stats.
Allows applications to write the sync settings.