About this app

Synapse Mobile is an Android based App which works with Sugar CRM or any Sugar Variant (like SuiteCRM). It enables your Android phone to act as a call centre device. Eg: A call comes to your mobile, and a pop-up will appear in your CRM, OR you click on the Number in CRM, and Synapse Mobile automatically dials from Android Phone.

You can also use Synapse Mobile to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded (Conditions apply) and recording is placed in CRM (Calls Module).

How Synapse Mobile Works
- You get any call on your mobile, and your CRM screen will pop up the details of the caller.
- You click on any number in Seattle and a call is automatically dial from your mobile
- All the calls incoming and outgoing are logged automatically into CRM
- Call recording is also synced with CRM which means you can access call recording logs from CRM
- Calls are recorded on the Android app, and they are periodically synchronized to CRM

Enjay Synapse Feature List
- Incoming Call Popup.
- Click to Call for outgoing Calls.
- Call logging directly into CRM.
- Call Recording file directly into CRM.
- Send SMS from your CRM, and it goes from your Mobile.
- If you receive SMS on your Mobile, it gets logged into CRM.
- All Calls/SMS logged into CRM are automatically related (to Lead/Contact/Account) and assigned to the particular user.

Legal Notice
The software is designed to track your SMS, Calls and Call Recordings on a phone you own or that you have proper consent to monitor it. If you install the software on a phone you do not own or which you do not have the appropriate consent, you are an illegal.
We will not responsible for your actions. By installing Enjay Synapse Mobile application you agree that your Calls, SMS and Call Recordings may be sent to our server.

New features

- Add options to send report logs to Team Enjay.
- Performance optimization
- some minor Bug fixed

App Permissions

Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows applications to open network sockets.
Allows applications to change network connectivity state.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows an application to record audio.
Allows an application to write to external storage.
Allows an application to read the user's contacts data.
Allows an application to write the user's contacts data.
Allows an application to read the low-level system log files.
Allows an application to read the user's call log.
Allows an application to write (but not read] the user's call log data.
Allows an application to modify global audio settings.
Allows an application to capture audio output.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to see the number being dialed during an outgoing call with the option to redirect the call to a different number or abort the call altogether.
Allows an application to read SMS messages.
Allows an application to send SMS messages.
Allows an application to receive SMS messages.
Allows an application to read from external storage.