Drift 3.3.0

Reviews

5 ★, on 2022-10-22
This app offers a great and easy to use chat service! I recommend it to all my clients. You can customize it to blend in seemlessly into the design and respond to potential customers on the go. It scales with the size of your business so you can get started for free and upgrade as you need. You can set up different playbooks and auto responses which can really help make the customer experience more efficient. Been a user for years and a fan from the beginning.

1 ★, on 2019-08-04
The live chat app sucks. For mobile. It doesn't show notifications. When you get a new message. Replying to a message seems to work instant.. But getting a reply doesn't show. You need to get out of the conversation and go back in so it can reload the conversation with the new message from the potential client.

1 ★, on 2023-09-23
The android app doesn't keep up with the notifications and doesn't show all of the messages properly. It's buggy.

5 ★, on 2021-02-24
The app has a nice clean User-friendly Design which is Intuitive and Minimalistic. By abstracting many of the complexities, the setup as well as the general usage of the app, has a nice flow. This app has a lot of potential, and the strong team behind it. Incorporating all major communication pillars as part of your foundation, is pretty amazing. However this also would indicate you have much bigger plans in the works. I look forward to seeing what you guys come up with next.

5 ★, on 2019-01-22
edit: just found the shoetcut by longpressing. 5 stars now cheers. It's a good reporting app to manage your conversations. Two problems I have: 1. The main things I do are responding and closing conversations. But closing takes me 4 taps (6 to get back to the overview again). Please add a close conversation shortcut, that would be so handy. 2. Quite often I get a bug, that there are "minus" open conversations. e.g. "-3 Open Conversations" i need to restart the app after that.

1 ★, on 2019-06-09
Long time paid plan user and cannot be more upset with the frequency with which drift publishes unannounced updates that literally break our companies entire support flow, frustrating customers and wasting our time. They removed tags from showing up in chat windows. They broke an entire mobile app version. They constantly have things fail to update after saving. messages constantly get lost. contacts are impossible to delete (I was literally told to put a "0" in place of data I wanted to erase)