About this app

Would you like to:
• improve the effectivity of your customer service?
• make the work of your colleagues working cross-country more productive?
• solve claim issues quickly and efficiently?
• present your product live?

BlueCurrant live video support works simply:
• Using the application, the operator sends a link to the other participant’s Android smartphone by SMS, e-mail or other channels.
• Knowing the operator’s call ID, we can start the video connection.
• By opening the link, the live video connection starts, we can see the other participant’s screen and send live (real time) videos to each other.
• On the screen (video) we can sign the thing we refer to with dots and lines, thus making our question or answer clear.
• Live video contains GPS and time coordinates, which can be saved on the operator’s server after the call.
• P2P (peer-to-peer) connection, meaning it’s secure, audio and video processes doesn’t meet BlueCurrant’s server.

Functions:
• DRAWING: you can draw lines on live or paused camera screen. You can pause and restart the camera’s screen with one click only.
• LIVE VIDEO: real time video forwarding.
• VIDEO RECORDING: possibility for recording live videos with the position of the calls and time stamp.
• HD AUDIO & VIDEO: the quality of calls depends only on the capacity of the device and bandwidth.
• GEOLOCATION: constant recording of GPS-based (settlement, street, house number) geolocation data (geologging) during calls.
• SECURITY: P2P (peer-to-peer) direct and secure connection.
• PHOTO: possibility for making still pictures during video calls from desktop and mobile surface.
• DESKTOP MODULE: desktop module with all the functions, runs from browsers without the need of a separate application.
• PAYPAL: starting payments, arranging financial transactions through a secure surface.

Ways of use:
• DISTANT CLIENT SUPPORT: with mere words on the phone, it’s difficult or even impossible to unanimously describe what we would like, and it’s also hard to take the answer from only the things we hear. It develops our credit when the client sees the administrator or merchant, and we support our message with understandable facts, pictures and other excipients. With the application, we can significantly develop the clients’ trust and willingness to cooperate, thus developing the effectivity of management and the number of online purchases as well.
• DISTANT COLLEAGUE SUPPORT: with the application, we can make work more efficient: we can reduce timeouts and the number of meetings and disembarkments necessary for successful management, we can improve our work’s efficiency and our clients’ satisfaction. With BlueCurrant’s application we can make video pictures of the problem to be solved during the phone call, which both parties can see, then show the solution on the video or a paused picture-frame. If in case of a technical implementation or repairmen, the mechanic cannot get along with the task, they can make a video of the problem on which another professional located in the center of the company, can mark the solution. A highly qualified employee can coordinate several other colleagues this way.
• DISTANT DAMAGE ASSESSMENT: in case of a car accident, due to the damage adviser’s instructions, we can make veritable videos about the damage containing GPS and time coordinates, thus reducing the number of embarkments and the possibility for fraud.
• DISTANT METER STANDING RECORDING: it’s easy to document a supplier’s meter’s standing and technical state through a video. The data recorded with location and time coordinates is more accurate and more creditable than indices measured manually.

We can improve the number of online purchases with the video sharing application. In case we’d like to present a new product to our client, we can simply do that through live video, and we can even mark the important criteria mentioned by the client on it.

App Permissions

Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows an app to access approximate location.
Allows an app to access precise location.
Required to be able to access the camera device.
Allows an application to write to external storage.
Allows applications to open network sockets.
Allows an application to read from external storage.