About this app

CAREDESK SMS is a small but powerful app that enables users to send generic and personalized SMS Messages independent of their carrier network to their contact list in Bulk Mode.

CAREDESK SMS can serve for mass delivery of holiday greetings, as an efficient marketing tool and more.

Key Features:
1 - Define Prefix and Suffix(Signature) to Messages sent out
2 - Define Multiple Senders e.g HR Dept. / TeamX / John Doe /
3 - Use of KEYWORDS to group incoming messages e.g MYSHOP ORDER which will help you separate orders to your shop from FEEDBACK e.g have a separate MYSHOP FEEDBACK to receive feedback to your shop
4 - View available credits for incoming Messages and Outgoing Messages
5 - Create and manage groups you communicate with e.g. your wedding committee and send them bulk SMS in a simple manner
6 - Maintain you Address Book
7 - View a list of all SMS Messages sent out with their status on whether they were successfully sent or failed.
8 - Access detailed functionalities from the website via login to the website http://www.theserviceline.co.ke. These additional features are:
+ Bulk Upload Contacts
+ View Cancelled SMS
+ Define Primary and Secondary KEYWORDS
+ Transfer Credits
+ Schedule SMS Messages
+ Send Personalized Messages
+ and so much more
9 - Integrates with Online CAREDESK SMS platform.
10 - Quick Messaging to large groups
11 - Integrated to payment gateways such as MPESA, Pesapal and Paypal for users to make payment and get their CAREDESK SMS credits updated automatically on the fly.
12 - You can buy SMS Credits from as low as 10 Shillings to as high as 1Million Shillings
13 - CAREDESK SMS is designed to accommodate a multi-tier access control where you have a manager, a supervisor and workers doing several different functions from different locations.

CAREDESK SMS is also integrated to e-Karani (http://www.theserviceline.co.ke) which is used to provide outsourced support through six channels. The channels are: Phone, SMS (CAREDESK SMS), e-Mail, Web-Chat, Twitter and Facebook.

CAREDESK SMS can be integrated to third party application to send out messages. E.g Integrate your customer relationship and management system to be sending out SMS upon a certain even to alert the user in your customer database.

CAREDESK SMS can be used to send SMS within Kenya, East Africa and International at very competitive rates.

CAREDESK SMS is used by:

1. Sole proprietors
2. Busy Professionals (Those who are employed but with business - side hustles)
3. Start-Ups
4. SMEs
5. Businesses
6. Churches
7. NGOs
8. Chamas and Private groups
9. Social CLUBs
10. Whatsapp Groups

CAREDESK SMS is used for:
1. Sending Invitations to members
2. Sending message updates to members
3. Sending alerts to customers
4. Send Offers and Promotions to Customers
5. Send Birthday wishes to customers
6. Send Church bulletins to members
7. Send news updates to members
8. Send Personalised messages to group members
9. Send available farm produce/products to a customer list who subscribe to your channel
10. Offer content subscription services to your members/ your customers

New features

Ability to differentiate read / un-read messages
Ability to Use SMS Templates
Ability to use hierarchical groups like in the active directory

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows an application to read the user's contacts data.
Allows an application to write the user's contacts data.
Allows access to the list of accounts in the Accounts Service.
Allows an application to read the user's call log.
Allows an application to write (but not read] the user's call log data.