HomeWAV 2.17.1

Reviews

3 ★, on 2023-10-03
Most of the time it's fine. I'm greatful for being able to talk to my loved one. However, since the update last week I've gotten nothing but "unknown error" pop ups on the bottom of my screen and my inmate disappears from my list. I have to close the app and reopen it, sometimes multiple times, before it will show me the name again. My husband has the same issue. I also lost the ability to send pictures from my storage. It's no longer an option in my permissions to allow it. Dropped calls too.

3 ★, on 2023-10-10
This is just a review about the app, not the phone/video call service (that is a WHOLE other issue). Agree with other reviews about the September update that "fixes errors." I think the only thing added was the pop-up notification in the app. Now Everytime when I log on and my husband isn't on my contact list (no one ever is) or I can't reserve an onsite visit time a message pops up notifying me that an "unknown error occurred". Oh Really?? I feel so much better now. (Sarcasm)

1 ★, on 2023-10-17
This app does not work. The app needs to be open in order for you to be online. Whenever you are finally able to get on with your party the call quality is great, but notifications, messaging, none of that works. AND when I tried to deactivate my account, the agent said that there was no way to completely erase me account, meaning my driver's license information is permanently stored on this app. If I would have known that I definately would not have signed up for it.

2 ★, on 2023-10-26
**PLEASE FIX!!**Was liking the app for the most part until this new update. Now when I try to add videos that have been recorded on my phone, I click on "+" then "my files" and it just gives me an alert telling me to allow sharing of videos/photos but then there's no way to actually do that. even going into the settings of the app and the available permissions don't even have "files" as an option. just microphone, camera, etc. PLEASE FIX!!

1 ★, on 2021-01-12
Absolutely awful. Difficult to navigate. Almost impossible to go through the tutorials. User authentication is something just shy of what would be required to visit the NORAD command center during DEFCON 2. For no apparent reason. Have had very SERIOUS issues. Volume was so low I could not hear during several phone calls. I had to put the phone to my ear to hear anything, and was terminated for not having my face in the.video. Yeah. Terminated before I could get crucial legal information.

2 ★, on 2020-10-15
The app has to be restarted and or reinstalled frequently. It takes 15-20 seconds to connect (with time running). The camera feature often doesn't work, requiring a phone restart. The video and or audio will freeze up and disconnect the call. And if a text or call comes through my phone, even if I make no effort to acknowledge the interruption, the app will glitch, often causing the call to drop.