Xfinity Prepaid 1.22

Reviews

2 ★, on 2020-09-30
Purchased prepaid due to the Stay At Home orders. Initially, it worked fine accessing the application and paying to pay my monthly bill. Fast forward since July or August I haven't been able to access or open the app to pay my monthly bill. I've tried numerous times and no success. I now wait for the text or email to make my monthly payment. The app is not user-friendly and convenient anymore.

1 ★, on 2020-09-22
Signal will not connect to any of my devices. Called them about 5 or 6 times, they never suggested that a technician come out but kept telling me to unplug/plug it back up after a few seconds. Claims that all my devices are bad. Finally referred me to the modem manufacturer, they said that they don't service this model anymore. Asked if someone could come out and check connection, they said no because it shows on their end that service is working. Sending them their modem back for a refund.

1 ★, on 2020-09-14
App won't open so I paid my bill online, but somehow the payment didn't register to my account. $45 is gone..still no service. I called customer service, gave them my card number..billing address...transaction number from my bank, and still no resolution 4 days later. Ridiculous.

2 ★, on 2020-09-01
I bought prepaid Internet on the 21st of August and on the 31st it was cut off. I was on the phone for two hours and was told I needed a new account but they couldn't open up a new one because you could only have one account per name and mine was put under somebody else's now they have two accounts and their internet is cut off so mine is too. so they said to give them 2 hours and they were going to try to fix it or I will have to go back to the store with my lease. INCONVENIENCE THE ELDERY

3 ★, on 2020-09-07
App keeps closing... Here I am a month later it still is not open. Cannot pay my bill on it; cannot report these outages. Takes an hour or more to get someone on the phone. Xfinity really? I hear the city just approved a new company coming to town. Been with you for years, but I guess its time to.....

2 ★, on 2020-09-01
The app stopped working for about 2-3 months before the update. So I recently updated and guess what?! It still doesn't work! This is not a good representation for a tech company!!! Only the support tab opens up because it goes to the internet browser.