Talkspace Therapy & Counseling 3.33.37

Reviews

1 ★, on 2021-06-16
Not thrilled. They give you a time to expect a response and they dont. They'll respond whenever they want. You'll be venting your guts out while the give you the minimum. It's best to see a therapist in person. This app is the biggest scam on the internet. They always have some dang error on their app. And shame on the fake therapists who are getting paid off people's pain. You suck!!

1 ★, on 2021-07-07
It's a scam. The therapist's cancel the appointment an hour or two before the appointment, but the app still charges you for the session. The customer service cannot revert the charge. Only th provider can, but the provider keeps cancelling the sessions.

1 ★, on 2021-06-30
if I weren't so desperate, I would have abandoned this app weeks ago. Replete with issues, & in the end it's clear to me talkspace doesn't care about HIPPA or patient privacy. I guess this is what happens when big tech gets involved in medicine.

1 ★, on 2021-06-15
I started working with a therapist that I enjoyed over chat and a video session through a promotion from my employer. Then after my second video session my account was frozen and I have been unable to re-open my account, either through insurance or with a credit card. I reached out to support on several occasions and each time they would stop replying without resolving the issue and then let the ticket close. For something as important as mental health this is at best poor support and at worst dangerous. The worst part is that I genuinely enjoyed working with the therapist they matched me to and was willing to spend my own money to continue.

1 ★, on 2021-06-14
I signed up for this app 4 days ago and they assigned me a therapist. I have been having severe anxiety and have really needed someone to talk to and after two days my therapist had still not replied. I decided to try a different person and I sent her what was going on and she replied once saying why are you struggling? And then hasn't responded again in two days. This seems not okay and very dangerous to say your going to help mentally ill people and then ignore them for days.

1 ★, on 2021-06-28
First meeting was skipped. Second meeting app had issues where content didn't load and my meeting seems to have gotten deleted. Very poor experience so far and will be cancelling