AirDroid Remote Support Application icon

AirDroid Remote Support 1.1.3.0

36.8 MB / 100K+ Downloads / Rating 3.8 - 847 reviews


See previous versions

AirDroid Remote Support, developed and published by SAND STUDIO, has released its latest version, 1.1.3.0, on 2024-07-09. This app falls under the Tools category on the Google Play Store and has achieved over 100000 installs. It currently holds an overall rating of 3.8, based on 847 reviews.

AirDroid Remote Support APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.sand.airsos

Updated: 7 months ago

Developer Name: SAND STUDIO

Category: Tools

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing AirDroid Remote Support on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

3.8
Total 847 reviews

Reviews

1 ★, on 2020-12-08
I can't log in because keeps saying "airdroid remote support has stopped". Then the only 2 options I have are "Open App Again" or "Send Feedback". Meanwhile my laptop says I'm connected to my phone but that my phone is offline.

5 ★, on 2020-06-19
Used a few similar applications, this one by far is the easiest to use. Quick to connect with very low downtime. I have a support team of about 15 people, each with over a dozen clients. We need to have a fast operation and with very little room for errors. we are growing fast, and we need something that can scale with us. Pros: Disconnection is low Pricing is very competitive After-sales support is reliable Cons: Sometimes hard for non-tech customers to install, maybe a web version if possible.

5 ★, on 2019-10-09
I use this to help my parents with some technical problems. This app is amazing! Every time my mom is confused by her complex phone I need to explain and guide her by making a call. And it is hard to explain it clear. Now, by using this app, I can help my mom fix all problems in an easier way! I really like the tutorial gesture. It also helps my mom to learn how to use more functions in her smartphone! excellent app, AirDroid did a great job!

5 ★, on 2020-06-19
I was using this app for my family and staffs. They kinda stupid sometimes so the good thing is to use 9-digit code to provide tech support from my laptop. Now, they don't need to guess which button to press on. With the AR feature, I think it can be used beyond the device itself. It may have issues sometimes but cs team took good care of my inquiries so I think that is service what I need.

1 ★, on 2019-08-24
When its installed the person has to click on many notifications on the phone in order for it to be remote controlled by other person. Whats the point of it? If the person who needs help knows how to click on notifications and other options then why does he need support. I still prefer teamviewer as it do not show any notification. Install and give the onscreen number to the other person and thats it. Hope you understand the meaning of remote support.

5 ★, on 2020-06-19
I love this app so much! I run a small shop in Lower Manhattan and a customer suggested this while trying to get help navigating our site. I honestly have to say, I never knew customer support until now. I can connect and help my customers, my staff and even family members. Way to go! Thanks for making this!

Previous Versions

AirDroid Remote Support 1.1.3.0
2024-07-09 / 36.8 MB / Android 5.0+

AirDroid Remote Support 1.1.2.0
2024-03-06 / 36.2 MB / Android 5.0+

About this app

AirDroid Remote Support is an efficient solution for remote support and lightweight management.
You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. Unattended devices in large numbers are also supported. In addition, an intelligent remote monitoring and management solution is provided.

Supported Systems:
Customer Service End (to provide support): Windows/Android/macOS/iOS
Client End (to accept support): Android/iOS

Quick Guide:
Remote Support should be installed on the device that needs assistance. To provide remote support, if you are:
1. Business user:
Please visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial. Then follow the enterprise user’s guide to start a remote support session.
2. Personal user:
Please install AirMirror on your device to offer support. Next, enter the 9-digital code and start your help session.

Key Features:
- Unattended Mode: Allow organizations to troubleshoot unattended devices.
- Black Screen Mode: Blacken remote device screen and display maintenance hint to keep session private.
- Real-time Screen Sharing
- Remote Access: Allow only with consent.
- Security Policy: Disable or enforce functions to enhance security.
- AR Camera: Use AR instructions to help on-site personnel solve problems efficiently.
- Voice Call
- Voice and Text Message
- File Transfer: Able to send any required files through the chat window to give fast support.
- Tutorial Gesture: Display on-screen gestures on the remote device and guide the on-site personnel to complete operations.
- Privacy Protection to Pause Anytime: Protect privacy and data security.
- Secure Remote Access with 256-bit AES.

New features

2023/12/01 v1.1.2.0

1. Improved device compatibility with Android 14.
2. Other minor improvements and bug fixes.

App Permissions

Allows an application to expand or collapse the status bar.
Permission an application must hold in order to use ACTION_REQUEST_IGNORE_BATTERY_OPTIMIZATIONS.
Allows applications to connect to paired bluetooth devices.
Allows applications to open network sockets.
Allows applications to access information about Wi-Fi networks.
Allows applications to access information about networks.
Allows applications to change network connectivity state.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to request installing packages.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to collect component usage statistics
Declaring the permission implies intention to use the API and the user of the device can grant permission through the Settings application.