PSEG 66432

Reviews

1 ★, on 2023-12-08
Requiring MFA for an app is pointless when the IMEI and other digital tokens (like biometrics) are used for authentication. What is the point of having the app when it is no longer a shortcut? Additionally, all 3 (e-mail, SMS, and phone call) are required for initial setup. What about people who are hard of hearing? There is no way to bypass the phone call option and no phone call alternative. This is prohibits those with disabilities from using this app.

1 ★, on 2023-12-30
When I first installed the app worked great. Then after the updates it stopped working like it did before. When I sign into my account it tells me my username and password are wrong, then wants me to verify both by a code they send to your email or text. And when I put the code in it still doesn't work. They should've left it alone, it worked perfectly. I could pay my bill on time without any problems. Unlike now. If it ain't broke, don't fix it!

4 ★, on 2023-11-20
APP is very customer Friendly. 2023 updated app. Installed new app. Want to change the password? It is sending it too my my user name not my email or even call me.Now I have to call you to fix it. Waste of time. If it's not broken, don't fix it. Update I was finally able to change the password without calling you. Had to verify 3 different ways to get into the app. Isn't that a bit of an over kill. Thank you.

1 ★, on 2024-01-10
When I submit a power outage through the Android PSE&G app, ,the status remains / shows 'no outage reported' Also the push notifications slider control returns to disabled /off, even after I enable it to select push notifications. Please fix these 2 bugs. Also can't submit the outage through the Web portal. Then texted PSE&G that I have an outage and app's outage status still shows 'no outage reported, even though they confirmed there is an outage via text message!!

4 ★, on 2021-10-22
For years I was hoping you would have an updated app. I love it. It looks very good. Everything is easy to find. Making a payment is quick and easy. The creators made it very user friendly. I use so many apps nowadays and many of them have glitches, lag when you go to different screens or freeze. This app has smooth and quick transition. Most pertinent links are on the homepage. Thank you for taking the time in creating a good, important tool. I wish more apps were as good.

1 ★, on 2020-07-04
Terrible experience. Bill pay on second tab crashes whole app. Can't pay anything over 100 dollars. When trying to pay over 100, an error occurs saying that a negative number can't be used. Fingerprint scanning also lags the entire phone and cause full crash (phone needs to be restarted at this point). By far the worst billing app and need a full overhaul. Just use the web browser instead rather then this app.