About this app

The Vodafone Device Support app goes a long way to look after your business and your device.

Core Functionality:
• With Device Support you can securely back up and restore photos, videos, music, documents, and contacts. Device Support provides a solution for syncing, storing, backing up, and restoring content.

Note: All files access permission in Device Support is crucial for performing this core functionality. Also, this permission is handled per Google's Permission Policy.

With 100GB of cloud storage, tap to chat live technical support, backup with bank-level encryption, locate/lock/wipe functionality and regular health checks to optimise your device, it’s like having your own technical genius running device checkups and providing technical support for your mobile device. It also uses simple, everyday language you can follow – rather than technical jargon.

Get the most out of your device with the Vodafone Device Support app.

Using Device Support, you can also:
• Scan for device issues: You can easily keep your device healthy
• Stay informed with alerts: You will receive detailed alerts with solutions when device issues have been detected
• Solve device problems: step-by-step guides and answers
• Run tests to see download, upload, and ping speeds
• Locate, lock or wipe lost or stolen device using Find My Device feature on the Tools tab
• Tap-to-Talk to a human Geek, when you need a little extra help
• You can keep your device safe by scanning for malicious applications
• Scan for device issues: You can easily keep your device healthy

This app uses the Device Administrator permission.

This app uses the Accessibility permission (AccessibilityService API) in the Web Shield feature that protects you from threats on the web by alerting you when you visit a malicious web site. Personal or sensitive data is not collected or stored.

Full functionality only available to customers on Vodafone Business Plans.

App Permissions

Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows applications to open network sockets.
Allows access to the vibrator.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to collect component usage statistics
Declaring the permission implies intention to use the API and the user of the device can grant permission through the Settings application.
Allows an application to read the user's contacts data.
Allows an application to write the user's contacts data.
Allows access to the list of accounts in the Accounts Service.
Allows an application to write to external storage.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to change Wi-Fi connectivity state.
Allows applications to read the sync settings.
Allows an application to request deleting packages.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to read or write the system settings.
Allows applications to read the sync stats.
Allows applications to write the sync settings.
Required to be able to access the camera device.
Allows an app to use fingerprint hardware.
Marker permission for applications that wish to access notification policy.
Allows an application to collect battery statistics
Allows applications to connect to paired bluetooth devices.
Allows an application to clear the caches of all installed applications on the device.
Allows an application to find out the space used by any package.
Allows applications to discover and pair bluetooth devices.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to record audio.