About this app

The OneCloud app brings the power of a cloud softphone beyond the simple landline or desktop phone. The OneCloud app unlocks user productivity and transforms the future of business communication. The platform extends traditional VOIP to the way users communicate today between multiple devices with a real-time, asynchronous Unified Communications Solution. OneCloud’s complete technology stack maintains the user’s identity without interruption regardless of device. Automate communication with manageable contacts, voicemails, call history, answering rules, through a single, intuitive solution.

Features Include:
Nationwide Calling
Business SMS/MMS
See Presence of Colleagues
Visual Voicemail & Voicemail to Email
Voicemail Transcription
Call Queuing
Team Collaboration
Team Instant Messaging
Multi-level Auto Attendant
Automatic Call Recording
Three-way Calling
Music/Message on Hold
Customizable Answering Rules

IMPORTANT: OneCloud Mobile requires a OneCloud Unified Communications subscription. Features will vary by product and plan.

LEGAL

1. Outgoing calls to emergency numbers will be forced to use an Android device's cellular voice interface to provide enhanced 911 location data. Android devices that do not have cellular voice interfaces (such as tablets) or that are out of range of a cellular network will not be able to place emergency calls. This behavior will be configurable via UI in a future update.
2. Call quality may be affected by Wi-Fi or Cellular Data.
3. International and roaming data charges from your mobile carrier may apply when using OneCloud Mobile outside of your country.
4. You are responsible for ensuring that all call recordings comply with federal and state law.
5. View our terms of service at https://www.telware.com/terms-of-service.

New features

- Call Center management features (for call center users)
- Updated file and notification permissions for Android 13
- MFA user experience improvements
- Misc. fixes and improvements

App Permissions

Allows applications to connect to paired bluetooth devices.
Allows applications to open network sockets.
Allows an application to record audio.
Allows an application to read the user's contacts data.
Allows a calling application which manages it own calls through the self-managed ConnectionService APIs.
Allows an application to modify global audio settings.
Allows applications to access information about networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows applications to disable the keyguard if it is not secure.
Allows applications to discover and pair bluetooth devices.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows read access to the device's phone number(s].
Allows an application to read from external storage.
Allows an application to write to external storage.
Allows applications to access information about Wi-Fi networks.
Allows applications to enter Wi-Fi Multicast mode.
Allows applications to read the sync settings.
Allows applications to write the sync settings.
Allows an application to call killBackgroundProcesses(String].