Genius Hub 5.12.5

Reviews

1 ★, on 2021-05-27
Entire house heating turned off, won't turn on...

1 ★, on 2019-02-16
Had this for about 3yrs now. App tends to be very slow to respond most of the time. Now one of the radiator valves is not working since Hub software update 5.2.10. Support is dismal...just sent me standard links to figure it out myself. When those didn't work, simply declared valve is faulty, and closed case with a "Hope that helps" email. No effort whatsoever to diagnose valve themselves, suggest other fixes, or suggest next steps to get working again. Is 3yrs end of life for these valves?!!!

3 ★, on 2019-01-29
I really want to like this system as the concept is brilliant, but it goes wrong often enough to be frustrating. We've just lost the temperature sensor on the boiler again and when I try to report the bug it will not send (something went wrong, try again later - oh the irony). Temperature offsets do not work, rooms stop heating 3-5 degrees below the set value and devices have dropped off the system or gone rogue. Reliability is critical in a heating system and at the moment it not quite there.

3 ★, on 2019-01-15
The app is buggy. I've needed customer support (who have been v.helpful by phone) to remove unwanted device configs which the app purports to be able to delete, but can't. Word to the wise? You may need to factory reset even new hardware if setting up yourself (TRV and digistat), also if the boiler controller can't 'see' the network, then consider excluding / re-including it fm the network (a software reset). Get the helpdesk guys on the phone to assist as they can do things from the back-end.

1 ★, on 2020-12-05
Great when it works, but just keeps going wrong. Average of once a week I reckon. Either no heating, app doesn't connect, hub forgets zones... and on and on.. go for a more established brand. I've now not been able to connect via the hub for a week. Can via a laptop fine, reinstalled the app etc. But nothing works.

2 ★, on 2020-11-23
Having alot of problems with System Valves not working since installed can't get them to change out. Rooms not changing colours from blue to yellow when you set temperature or use override function. Some valves loosing connection and won't reconnect even though it's beside hub booster. Not happy with system overall. Gas Boiler seems to come on itself even though whole system is off. Regards Eamon