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FocalScope Help Desk Mobile 1.3.0

3.8 MB / 5+ Downloads / Rating 3.1 - 10 reviews


See previous versions

FocalScope Help Desk Mobile, developed and published by FocalScope Pte Ltd, has released its latest version, 1.3.0, on 2019-01-02. This app falls under the Productivity category on the Google Play Store and has achieved over 500 installs. It currently holds an overall rating of 3.1, based on 10 reviews.

FocalScope Help Desk Mobile APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.focalscope.mobicon

Updated: 6 years ago

Developer Name: FocalScope Pte Ltd

Category: Productivity

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing FocalScope Help Desk Mobile on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

3.1
Total 10 reviews

Reviews

1 ★, on 2018-01-28
Resend or forward messages with attachments not working, can't synchronized, email with attachments cannot be forwarded, can't send email from mobile app.

2 ★, on 2015-02-07
Some folder cannot be found, please help and how to unhide email?

4 ★, on 2013-04-12
Changing the email function to a complete task organizer

5 ★, on 2012-08-08
It's much easier now to manage my team emails and support tickets

5 ★, on 2012-08-08
Staying in touch with the office is so easy with this app!

Previous Versions

FocalScope Help Desk Mobile 1.3.0
2019-01-02 / 3.8 MB / Android 5.0+

About this app

FocalScope provides you with the technology to bring your customer service and live chat to the next level. FocalScope is a help desk and email ticketing solution which ensures that you stay organised and deliver powerful customer support – no matter if you are receiving hundreds or millions of emails. With FocalScope Mobile, you can access all your important emails, contacts and tasks on the go. Whether you’re a support agent, manager, or CEO, you can now enjoy the powerful email and customer support features of your office FocalScope instance directly on your Android. Whether you are attending to customer queries, assigning tasks to your employees or checking up on SLA dependent tasks, with FocalScope Mobile you are never left out of the loop.
FocalScope Mobile gives you the following powerful features:
• Access all your private and departmental email, tickets, and alerts
• Exchange internal notes on emails with your team using email notes
• A clear overview of all SLA-dependent tasks
• Assign emails and tickets to yourself or your colleagues
• Access your corporate address book on the move
• True Push notification ensuring real time updates
• Access to your data even when your mobile device is not connected to the internet (data is synchronized and stored on the device)

FocalScope works with all email servers which support POP3, SMTP or IMAP. Customer support has never been this mobile or this easy! To access the mobile version you will need a FocalScope account. It is easy to sign up on www.focalscope.com. Get your whole team on to FocalScope, become more productive and transform your customer service.
Get your FocalScope Mobile Client today. Manage your email communication from the palm of your hand and start delivering 21st-century customer support.

New features

- Updated UI
- Updated notification module (switch to Firebase Cloud Messaging)
- BEWARE! Minimal Android version for this release is Android Lollipop (5.0)

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.