Orangetheory Fitness Booking 7.3.4

Reviews

2 ★, on 2018-09-14
This app is only useful for your home studio. If you want to move around, you'll have to call every other studio to book a class even if you are an unlimited member with worldwide access. The app also doesn't show you any upcoming classes you have booked other than at your home studio. Given that the flexibility of OTF is one of its highlights, the app should support this feature. But as it is, its use is limited - please fix!

2 ★, on 2019-06-27
App is convenient to have for booking classes on the go, but has a few issues: 1. it's too easy to accidentally book a class - the book button is adjacent to the android back button (lower left) - this is a major issue when... 2. the system should allow no-consequence cancellations within a minute of booking, esp in cases where accidental button presses are done for classes within the 8hr cancellation window - the ergonomics of the app make costly mistakes too easy 3. the app does not show remaining sessions available; the website previously (earlier in 2019) displayed exact package purchases and what purchase each attended class was charged against, but as of now (end of June 2019) website lists a total of classes remaining

2 ★, on 2018-12-27
unintuitive and clunky app that does the basics. you can register for a class, purchase additional class packages (not sure if you can cancel or renew memberships since i dont have one), and put yourself on a class waitlist. the app should provide your class stats, but that comes in an email. it is also buggy; does not provide any of the notifications it says you can get and the calendar feature never works.

4 ★, on 2018-11-06
Works well as a utility. Only feedback is minor. I live in a city that crosses state lines so lets say i want to book a class in one state one day and a class in the other state the next day (work and home are in different states) I have to go back, change the country, change the state... just takes a few extra steps. anything you could do to tighten the UI I would appreciate!

3 ★, on 2019-02-14
App does not show missed classes. I'm on an Elite plan (set number of classes per billing period) and there is nothing to show me that I have missed (and therefore forfeited) a class that I had booked. This makes it harder for me to track how many workouts I have left in the current billing period. Ideally it would appear under Attendances as a missed class.

1 ★, on 2019-09-05
Works well if you can book a class in & a calendar reminder is added. Works extremely poorly when you are on the waitlist, no calendar integration to remind you are on the waitlist, no push notifications to say you've been added (you receive an email and for those who receive 100+ emails a day, it's a poor form of comms) & this causes a poor customer experience. You get charged for not attending a class because you didn't read the email, it's not in your calendar. Poor value for the customer!