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Converge Xperience - ConvergeICT Solutions Inc 2.9.8

28.3 MB / 500K+ Downloads / Rating 1.6 - 7,074 reviews


See previous versions

Converge Xperience - ConvergeICT Solutions Inc, developed and published by ConvergeICT, has released its latest version, 2.9.8, on 2023-12-11. This app falls under the Tools category on the Google Play Store and has achieved over 500000 installs. It currently holds an overall rating of 1.6, based on 7.074 reviews.

Converge Xperience - ConvergeICT Solutions Inc APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.convergeict.android

Updated: 1 year ago

Developer Name: ConvergeICT

Category: Tools

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Converge Xperience - ConvergeICT Solutions Inc on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

1.6
Total 7,074 reviews

Reviews

1 ★, on 2021-06-19
The only good on this app is the click to call. I have been installing and uninstalling again and again because when you view bill it just keeps on loading. Once you click an option that will let the app a long time to load it will not actually load it, it will be a never ending loading and you can't do anything about it unless you uninstall and install it again. Your service is good but please make an improvement to the app.

1 ★, on 2021-06-26
I cannot even register my account. The app is taking so long to send the OTP it took more than 30 minutes and when you enter the OTP it already says it's expired. This app sucks! Fix your app! I can't even use it. It just keep spinning around. Hire a good developer!

3 ★, on 2021-06-12
One Time Pin is not being sent after the last update. I've uninstalled the app and reinstalled as a T/S step and now I was able to access the app. However, SOA is not being sent to my email. Good thing I did receive a text reminder from them. Although, it is a hassle without the official e-SOA as I use it for documentation. I hope this gets resolved.

1 ★, on 2021-06-13
Payment is not updated in the website as well in the app even I am paying every month! Contacted their support services but no one gets back, and now internet is disconnected! And I can't even log in to this app saying contact support. When I contact support at the given link and number, it is an auto generated service and no live agents you can talk too! I am very disappointed!

4 ★, on 2021-06-12
First time I encountered this on my Android device. After I login today, I cannot use the App as it shows the status/progress keeps circling in the App. I updated the App but still the same. I decided to download it on my iPhone and it works fine. Please check, I think there is a Bug when using the App on the Android phone.

1 ★, on 2021-06-19
2021/06/19 - multiple updates later and still the same issue. Sometimes reinstalling works but it's burdensome if I have to do it everytime I need to use the app. Hope this gets resolved soon since it's a pain to call your hotline. 2021/03/01 -The app just loads. Rating it a 1 since I can't even use it.

Previous Versions

Converge Xperience - ConvergeICT Solutions Inc 2.9.8
2023-12-11 / 28.3 MB / Android 5.0+

About this app

Converge Xperience is the official Aftersales Self-Service Mobile Application of Converge ICT Solutions, Inc.


Providing solutions to three major concerns: “I want to pay”, “I have a problem” and “I want to change something”.


1. I want to Pay – You can now have a copy of your bill and make a payment!

a. View my Bill: See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history).

b. PayNow: You can now pay your bills in this app! Paybill will send email and SMS notification of the payment done.

2. I have a problem- Aftersales Self service facilities

a. Technical Support – You can submit a form with auto-creation of ticket feature for all technical concerns like LOS Red Alarm, No Connection, Intermittent and Slow Concern, Modem Related and other concerns.

b. Non Technical Support - You can submit a form with auto-creation of ticket feature for all non- technical concerns like billing and payment related, sales and new application, upgrade, site transfer, reconnection and other concerns.

c. Knowledge Base – a series of answers to your frequently asked questions that will help to solve your concerns.

d. Self Help Videos: Converge’ Official Youtube Channel that contains all the helpful tips.

3. I want to change something: This option will let you have a venue to change your account details or additional requests for your service.

- Aftersales related changes: this includes site transfer process or relocating the service to another service address, requesting for plan upgrade, transfer or ownership or ordering value-added services.

- Account information changes: This will enable customer to request to change information on their account such as mobile numbers and email address.

App Permissions

Allows applications to open network sockets.
Required to be able to access the camera device.
Allows an application to read from external storage.
Allows an application to write to external storage.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an app to access approximate location.
Allows an app to access precise location.