About this app

Clear-Com’s Agent-IC mobile app is designed for use with Clear-Com’s intercom systems such as the Eclipse HX Matrix Intercom, Encore Analog Partyline Intercom, and HelixNet Digital Network Partyline System. The virtual intercom control panel operates on a broad range of Android smart devices and connects from anywhere in the world over 3G, 4G and Wi-Fi/IP networks.

Agent-IC delivers the same user experience as traditional intercom key panels. Even on the mobile device, the app is fully featured with Point-to-Point calling, Point-to-Multipoint group calling, Partyline, IFB communications with logic triggering, PTT (Push-to-talk), local cross-point audio level control, and notifications. All communication is encrypted to AES.

Agent-IC for Android also includes a companion app for Wear OS based smartwatches to remote access basic intercom functions such as make or reply to calls and receive call notifications.

AGENT-IC HOSTED BY ECLIPSE HX

Agent-IC needs the Eclipse HX matrix intercom with virtual panel licenses enabled for operation. Accessing the app requires proper authorization and system pre-configuration from the organization’s system administrator using EHX. Once authentication is complete, authorized users can connect to their host Eclipse HX on Android Phone or Tablet as long as they are connected over any 3G, 4G and Wi-Fi/IP network.

Agent-IC installation is simple. Download and install the app on the mobile device. Enter the passcode provided within EHX and authentication will begin. A unique and secure connection will be established between the device and the host Eclipse HX intercom system. Once verified, the user is ready to communicate with any traditional, IP and Agent-IC users on the host Eclipse HX network.

AGENT-IC HOSTED BY LQ IP INTERFACES
Alternatively, Agent-IC can directly connect to LQ IP interface devices in order to link to any one of Clear-Com’s partyline systems. By doing so, Partyline users can speak directly to a remote contributor user on Agent-IC.

Accessing the app requires proper authorization and system pre-configuration via the LQ Core Configuration Manager (CCM). Once authentication is complete, authorized users can connect to their host Partyline system on an Android Phone or Tablet as long as they are connected over any 3G, 4G and Wi-Fi/IP network.

Agent-IC installation is simple. Download and install the app on the mobile device. Enter the passcode provided within CCM and authentication will begin. A unique and secure connection will be established between the device and the host Partyline intercom system. Once verified, the user is ready to communicate with any traditional intercom user on the Clear-Com network.

New features

- Support for EHX versions starting from v8.5, correcting instability observed with these very old versions of EHX.
- Cloud support for interoperability (easy sharing of settings and connection profile) across all your devices running Agent-IC and Station-IC v1.3+.

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows access to the vibrator.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Permission an application must hold in order to use ACTION_REQUEST_IGNORE_BATTERY_OPTIMIZATIONS.
Allows an application to write to external storage.
Allows an application to read from external storage.