About this app

With Tech Advisor for DISH Protect, you get help and advice for your Wi-Fi connected devices, at home or on the go. Whether you’re trying to stream live TV to your tablet, or connecting Hopper to your Wi-fi, Tech Advisor for DISH Protect is ready to assist to ensure that you are tuned in to your technology and entertainment options.

Tech Advisor for DISH Protect provides customers one-click chat or call access to a US-based tech concierge for help with:

• Troubleshooting issues you’re having with your family’s connected technology: including mobile phones, tablets, laptops, desktop computers, gaming systems, smart TVs, and more.
• Backing up data and cloud storage: simplify the myriad of content backed up in multiple places and eliminate duplicate content taking up valuable space on the families’ technology.
• Configuring a wireless network and solving connectivity issues: get help ensuring connected devices work together like watching the big game from your phone while you’re on the go.
• Synching or transferring content across platforms: avoid being bounced around with a one-stop support for connected technology. Synch your Apple iPad with your Android mobile phone.
• Setting and managing parental controls: navigate the variety of apps and services to help ensure the family is safe online.
• Suggesting best use of the connected devices in your home: help ensure your connected technology works effortlessly together.

Tech Advisor for DISH Protect is available to DISH customers for a monthly fee. We’re here to help during these hours: Monday-Friday 7 AM-1 AM EST, Saturday-Sunday 7:30 AM-12 AM EST.

This app uses the Device Administrator permission. In order to provide remote support and screen sharing capabilities, some devices require
device administration access. This access will only occur with your permission, and will
be disabled when the remote session ends.
App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.

App Permissions

Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to open network sockets.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an app to access approximate location.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows an application to collect battery statistics
Allows access to the list of accounts in the Accounts Service.
Allows applications to read the sync settings.
Allows an application to read or write the system settings.
Allows applications to change Wi-Fi connectivity state.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
Allows an application to find out the space used by any package.
Allows an application to call killBackgroundProcesses(String].
Allows an app to access precise location.
Required to be able to access the camera device.
Allows applications to change network connectivity state.
Allows applications to disable the keyguard if it is not secure.
Allows applications to enter Wi-Fi Multicast mode.