About this app

Optimum’s Premier Protection & Support is like having your own IT department at your fingertips. Once you’re a Premier Protection & Support subscriber, download this app to give you fast and easy, access to unlimited technical support. With one click, you can connect to a live, US-based Tech Advisor via call or chat, who has the ability to remote into your device (with your permission). Our Tech Advisors can assist in areas such as:

o Troubleshooting network and internet-connected devices (e.g., computers, printers, tablets, etc.)
o Setting up WiFi enabled and connected home devices
o Data backup and network file sharing
o Optimizing system performance
o Support for virus/malware
o and more!

Live, U.S.-Based Tech Advisors are available 7 days a week from 7 am - 11 pm EST.

Premier Protection & Support is available to Optimum customers for a monthly fee. This service also provides device protection to cover devices that stop working due to normal wear and tear. To find out more visit, www.optimum.net/pps.

If you are an Optimum customer and you would like to add Premier Protection & Support to your account, please call (866)347-4216. We’re available 24/7.


This app uses the Device Administrator permission. In order to provide remote support and screen sharing capabilities, some devices require
device administration access. This access will only occur with your permission, and will
be disabled when the remote session ends.
App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.

New features

Thanks for using Premier Protection and Support for Optimum! To make our app better for you, we bring updates to Google Play regularly.
Every update of our app includes improvements for speed and reliability. As new features become available, we’ll let you know!

App Permissions

Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to open network sockets.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an app to access approximate location.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows an application to collect battery statistics
Allows access to the list of accounts in the Accounts Service.
Allows applications to read the sync settings.
Allows an application to read or write the system settings.
Allows applications to change Wi-Fi connectivity state.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
Allows an application to find out the space used by any package.
Allows an application to call killBackgroundProcesses(String].
Allows an app to access precise location.
Required to be able to access the camera device.
Allows applications to change network connectivity state.
Allows applications to disable the keyguard if it is not secure.
Allows applications to enter Wi-Fi Multicast mode.