About this app

For the Mobile User:
AetherPal Mobile Support helps you learn and complete business tasks via on-device training and keep your business apps running with on-device access to support resources and your IT Team.

For Enterprise IT:
AetherPal Mobile Support helps enterprises drive app adoption and usage through on-device training and keeps their apps running with remote control, so that enterprises can efficiently and reliably scale their businesses on mobile.

• Remote Support makes supporting mobile devices and applications effortless. Remote Support provides your IT staff with real-time remote control, visibility, and access to mobile devices, helping to improve productivity and efficiency, while reducing downtime. Remote Support boosts IT and mobile worker productivity by quickly and securely connecting to devices to troubleshoot and resolve device, network, or app issues.

• GuideMe® enables enterprises to drive adoption and utilization of apps with contextual on-device training. GuideMe makes training, adoption, and usage of enterprise apps effortless with through pictorial Guides and contextual in-app LiveGuides, for any app, with no SDK or integration required.

• GuideMe LiveGuides leverage patented technology to provide always available contextual help in your enterprise apps, so users can access guidance, without leaving their app or breaking their workflow. LiveGuides don’t just show users how to complete a task within an app, they interactively guide users through each step of the tasks with in-app live context-sensitive app overlays and audible instructions. GuideMe's LiveGuides ensure that users don’t miss a step, without error, to complete their business-critical tasks.

AetherPal Mobile Support delivers unmatched flexibility to tailor a solution to your needs. Easily deployed as a stand-alone solution for unmanaged devices or working seamlessly with any EMM, delivered as a hosted SaaS solution or deployed on-premise, easy to provision with AppConfig, StageNow, and API-based enrollment support.

IMPORTANT NOTE: AetherPal Mobile Support requires access to the AetherPal platform. Feature availability may vary based on the configuration for your enterprise. Please contact your IT/Mobile Administrator for your companies account information to activate AetherPal Mobile Support.

To request a free trial for your business, contact Sales@AetherPal.com or visit AetherPal.com

New features

Changes to Certificate validation

App Permissions

Allows applications to change Wi-Fi connectivity state.
Allows applications to change network connectivity state.
Allows an application to call killBackgroundProcesses(String].
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
This constant was deprecated in API level 21. No longer enforced.
Allows applications to open network sockets.
Allows applications to access information about Wi-Fi networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows applications to access information about networks.
Allows an application to read or write the system settings.
Allows an application to find out the space used by any package.
Allows an application to expand or collapse the status bar.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows an application to request installing packages.