About this app
What is the myCareTrack app?
myCareTrack offers 24-hour safety for people who are working alone, in potentially hazardous environments, or feel vulnerable.
With individual user ID access, regular check-up calls, and easy duress activation, myCareTrack aims to quickly identify remote workers and individuals who may be in need of assistance.
How does it work?
When a worker commences a shift they check-in using the button on-screen and record a message advising of their movements. At this point they also schedule an automated check-up call following completion of their appointment.
If the check-up time is reached and the worker has not updated their status, Tunstall’s PNC call management platform automatically dials the worker to request their user ID. If they do not answer their phone, PNC will call two more times before an alarm is raised to the 24-hour monitoring centre. If the worker does answer and successfully enter their ID, PNC will simply dial again at the next set time.
In an emergency the user can press their personal bluetooth pendant, worn around the neck or wrist, or the SOS button in the app, which will immediately connect to the monitoring centre, putting the wearer in voice contact with a trained operator who will assess the situation and contact the necessary responder to assist.
Using GPS location details, the care consultant is able to accurately locate the wearer and direct their responders to the precise location.
myCareTrack can also be customised for duress situations where silent monitoring is required for user safety, so as not to alert a potential offender.
Who is it for?
Tunstall’s myCareTrack is suitable for people who work alone or feel vulnerable, including:
• Older people
• Those with long-term conditions
• Community nurses
• Care workers
• Young children
• Domestic violence sufferers
• Night shift workers
• Mobile workers
• People with physical disabilities
• Those who travel regularly
Features and benefits
• Provides a safer working environment
• Provides an easy to use 24/7 emergency call button
• Provides extra reassurance to workers and supervisors
• Supports workplace health and safety policies
• Periodic GPS location information reported to Tunstall's PNC monitoring system
• Supported on Android and iOS platforms
• Simplified installation and central configuration support
• Data connectivity option for faster check-in/out and location text messages
• Check-in status bar for instant confirmation
• Extensive activity reporting
New features
1.5.5 (November 16)
Bugfixes
1.5 (September 29)
GPS coordinates in Settings are now clickable to display current location in default maps app
Multi language support
1.4 (May 23, 2016)
Auto load on boot (Android)
Bluetooth SOS trigger/pendant to generate SOS call (Android)
Display enhancements to include checkout time (Android and IOS)
Implemented SOS countdown timer (Android and IOS)
Security enhancements
Updated XML configuration to support video conferencing and silent SOS calling
App Permissions
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to open network sockets.
Allows an app to access precise location.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
Allows applications to access information about networks.
Allows access to the vibrator.
