Sequoia Mobile 7.4.6

Reviews

2 ★, on 2020-01-03
Good potential and layout, but severely lacking in the very important Find A Provider feature. Because it uses ONLY zip code for location, it will find results closest to the center of that zip code rather than where you ACTUALLY want! Why? It should allow you to use a full address for accuracy! Being able to skip the tutorial would be nice too.

1 ★, on 2020-12-09
I currently can not click any of the buttons. I tried uninstalling and reinstalling. This is the only access I have been given to my health care plan details. When it was working, it was great. I love this concept. However, this is usually an emergency use app, and if we cannot access it in an emergency, it's a huge problem. Whenever I am able to get in I'll be writing down my plan details to have a physical version in an emergency.

3 ★, on 2022-10-29
I generally like the app, but the care concierge feature is useless without push notifications. I miss important messages 100% of the time and then the RN closes the chat as "resolved" and I have to start the process over again (and be informed that I will hear back within 24 hours, fail to respond in time, and start the process over again, again). Also bad design: Rightway (care concierge) logging me out of that embedded app, have to close and re-open to use it.

1 ★, on 2023-01-04
It's nice in concept but I've grown to dread having to open it. Logging in frequently fails with an unhelpful error message, which requires contacting support to resolve (support can't be accessed from the app, nor are there support links on the website - it seems you just need to know the magic email). When you finally do get into the application, screen loads are painfully slow. It does everything I want it to do, but between the auth and latency issues, it's simply a frustrating experience.

2 ★, on 2022-05-20
Kind of works, it is very unreliable. The benefits section works relatively well, you can easily see and share your insurance info. The office check-in is bad: defaults to the wrong location (false check-ins), it's slow, asks for dates redundantly. Outages leave you literally out in the cold. The GUI is awful, you can barely distinguish buttons from regular unactionable text and is not consistent throughout the app. For a corporate tool, it leaves a lot to be desired.

1 ★, on 2019-11-01
As complicated as it is trying to understand how your benefits work, you'd think that they would at least make the app easy to use and without bugs or issues. The ONE time when I need to use the app to access my benefits ID card it told me I need to update to the latest version. I did the update and cannot even get to the log in screen now. I try to open it and it just closes out and asks me to send feedback as if someone is going to immiediatly jump on the problem and get it fixed. Terrible app