Veo - Shared Electric Vehicles 4.17.0

Reviews

1 ★, on 2023-09-02
The app is glitchy and poorly made. On the screen where you're supposed to add feedback about your ride, the text box is covered by keyboard on Android devices. It's been this way for at least a year and they haven't fixed it. The bikes themselves rarely work, normally I have to go through several bikes under to find a working one that unlocks properly. I often have to turn off my internet and restart my phone for the app to work.

1 ★, on 2023-08-27
I tried about 25 scooters over the course of 6 months before one finally unlocked. Then when I finished my ride, I couldn't get it to lock up. I reported it, but after fighting with the chat bot for five minutes it just went back to the app and the meter was still running. No thought was put into it. It's a trash app, it looks like it was written for a high school project. It's super buggy. When I reported the issue, the keyboard covered up the text box so I couldn't see what I writing. Garbage.

1 ★, on 2023-08-24
Service requires $10 at a time taken from your payment method rather than pay as you go with other scooter apps do. The vehicles often do not work. The customer service is basic and awkward. They will not refund you your full amount, rather they take a "service fee." The app doesn't let you delete your account: you have to do business by email. Sketchy cheap business practices, inadequate service.

3 ★, on 2019-10-07
In theory this is a great service. Lots of bikes and scooters all over town, convenient labeled parking areas, and easy payment. However, I've had several issues in just the few weeks I've been using it. Several times I've been charged for 0 minute rides because the bike locked without my input. Customer service hasn't responded to those issues. When I've reported mechanical issues with bikes, I've gotten no communication back, and no refund or rebate despite having bikes that were unrideable.

2 ★, on 2021-11-21
App often will have connectivity issues, and with the electric ride you're charged by the minute. A few extra seconds is 50¢ more, and I almost always have to close and re open the app just to stop them from charging me. It's convenient (sometimes) but the rides are almost always under maintenance and it's more of a hassle actually unlocking and locking one than it would be to just walk where you need to go. This app could be way better with some optimizations to how/when users are charged.

5 ★, on 2023-03-21
If I could give 4.5 stars, I would. The scooter itself is much better than those from Spin that were on my campus last year. Fast acceleration, good speed, fairly easy to maneuver. The app was a little buggy at first (yet to see how it performs in the long run) - almost missed class because it wouldn't scan and I had to walk. But the customer service was really very good. Phone help available, quick to respond, fixed my issue. A downer start to the experience turned out to be pretty great!