Regence Empower 12.18

Reviews

1 ★, on 2021-04-24
This app isn't very user friendly and isn't easy to navigate. The credits are harder to earn and they require you to do more to get them. I'm having a difficult time getting credit for my teeth cleaning from January, and I can't connect to Samsung Health through this app so I have to manually enter all of my data into Fitbit in order to get credit. All in all, my experience has been quite frustrating. I will say though, the customer service was friendly, but that doesn't make up for the app.

1 ★, on 2021-05-28
Can't log in. I put in my pin and it spins and does nothing. Piece of junk.

3 ★, on 2021-01-30
Update: Our rep from Regence just notified us an update was just made and bugs should be resolved. I am now able to get logged in (both desktop and mobile) so whatever you all just pushed to production seems to have fixed the immediate bugs I ran into. I still haven't had a chance to use the app yet, but at least now I can log in. I will now update to 3 stars, since I can log in. Will adjust rating appropriately once I've had a chance to use it. Constantly get login failed or no network connection error. The one time I was able to log in, was stuck in a loop of creating and verifying pin. Didn't make it any further than that. Many of my co-workers have had issues as well with the app. Terrible to release an app that is so full of bugs, where is your QA?

1 ★, on 2021-04-17
Wow! Can't even log in at the very beginning. Piss poor app. You'd think a medical insurance agency would be able to accomplish an app they create and promote. Very disappointing.

1 ★, on 2021-04-09
I can't even log in. I called and talked to an employee who was walking me through and he couldn't even get in. Very frustrating.

1 ★, on 2020-01-08
This app constantly throws up a white screen after opening. Have to uninstall and install again to work on first try. Open for a second time and white screen all over again. When I do finally get the enter my 4 digit pin, it stays on that page. Does not sync with Samsung Health at all. Won't allow the turn me to turn on permissions. Tells us to call their customer service, and they don't even know why it doesn't work. Ridiculous!