About this app

This is the Netzsch Support App, used to digitise the paperwork and reports created on site by field engineers, sales people and other remote staff.


ABOUT THE SUPPORT APP

The Netzsch Support App allows you to easily send reports and enquiries to the office-based team with the minimum of hassle.

No more lost paperwork, forgotten documents or difficult handwriting – everything can be submitted instantly from your phone or tablet.

The Support App takes you through the simple process of choosing a report type, asking for images, requesting site details and giving you pre-built forms to fill out. It then identifies your geographical location and automatically adds a map and pinpoint.

In addition, you can also attach multiple images, videos, audio clips and notes, and there is even the option to add calendar events for follow-up checks and meetings to the office calendar.


HOW IT WORKS

Step 1 – Login

When you download the app, the countries' head office will be able to furnish you with a bespoke login and password, the app is for approved users only.

Step 2 – Choose Your Report Type

Once you’ve logged in, there are several report type options. Click on the report which matches the job you’re doing, for example, if just doing a site visit and product overview, choose the site visit report.

Step 3 – Fill Out The Form

Once you've selected your report, a form will pop up displaying all of the information that you need to fill in. Upload or capture an image, name the site, add some basic notes about the visit, if required fill out an enquiry form and add any other information via additional images, video, audio and calendar. Once you’re done, simply hit submit, and everything will be converted to PDF format and sent to the office.


ADDITIONAL TOOLS

Library: We have added a reference library of company documentation if you just need to check product info while you are out and about.

Caching: And don’t worry if you’re in an area with no signal when you send a report– it will store all your data until the next time you have signal.

New features

Service reports have been added to the application.

App Permissions

Allows applications to open network sockets.
Allows an application to write to external storage.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Required to be able to access the camera device.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows applications to access information about networks.
Allows an application to read from external storage.