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Zoho Desk 2.7.3

23.8 MB / 100K+ Downloads / Rating 4.4 - 2,523 reviews


See previous versions

Zoho Desk, developed and published by Zoho Corporation, has released its latest version, 2.7.3, on 2025-02-03. This app falls under the Business category on the Google Play Store and has achieved over 100000 installs. It currently holds an overall rating of 4.4, based on 2.523 reviews.

Zoho Desk APK available on this page is compatible with all Android devices that meet the required specifications (Android 6.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.zoho.support

Updated: 7 days ago

Developer Name: Zoho Corporation

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Zoho Desk on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.4
Total 2,523 reviews

Reviews

3 ★, on 2021-05-09
What I don't like about the desk android app is, this app doesn't keep you online. One should login through desktop browser to be online.

5 ★, on 2021-04-19
Excellent app for Zoho Desk, almost everything available that is in browser vn.

5 ★, on 2021-03-05
I discover new functions every single day in this app. ZohoDesk specifically focuses on how to increase the level of customer service you can provide, because due to the software's robust workflows and templates to make the administrative part of ticketing so much more efficient. I'm not paid, I have just worked in the front end tech support sector with a lot of different systems and I love this product. their support is great too.

5 ★, on 2021-05-09
nice clean interface, love the dark mode

5 ★, on 2021-03-01
This is the best working tool so far. It's predictable and easy to use. Helps me answer so fast and find everything related to an specific client.

5 ★, on 2021-03-09
Really handy, but I haven't figured out how to access knowledge base articles to send to users, like in desktop version.

Previous Versions

Zoho Desk 2.7.3
2025-02-03 / 23.8 MB / Android 6.0+

Zoho Desk 2.7.1
2024-12-25 / 23.7 MB / Android 6.0+

Zoho Desk 2.7
2024-12-15 / 36.4 MB / Android 6.0+

Zoho Desk 2.6.36
2024-11-10 / 38 MB / Android 6.0+

Zoho Desk 2.6.26
2024-11-14 / 34 MB / Android 6.0+

Zoho Desk 2.6.24
2024-06-18 / 33.8 MB / Android 6.0+

About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.


We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

New features

- Now you can select the default ticket listing that appears when you launch the app.
- Bug fixes and enhancements

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows access to the vibrator.
Allows an application to record audio.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows access to the list of accounts in the Accounts Service.
Allows an app to use fingerprint hardware.
Allows applications to access information about Wi-Fi networks.