UW 5.64.0

Reviews

2 ★, on 2023-12-02
The app used to work smoothly but since an update several months ago the cashback section has been clunky and very slow, and one has to keep pressing many times to get a response. the 'top-up' page is terrible: + and - buttons don't react and consequently you either keep over shooting the amount required or vice versa. Extremely irritating and wastes time. Please correct.

4 ★, on 2023-11-30
A great tool, usually great response on it but a number of times it's displayed the incorrect amount on the card so I didn't tip up when needed. It failed to pay for goods... or paid and put me overdrawn on the balance. So that's been problematic and stressful at a till a few times... but hopefully it's not going to be a regular thing... or I would give it 5 stars.

1 ★, on 2023-12-18
Useless. Can't view "smart" electricity/gas meter. Can't open mobile phone settings as it's always "ooops accidents happens" Already uninstalled and installed again. Pretty much useless. Lagging. Sometimes Cashcard isn't available. Top ups are like lottery. I had to wait days to get my top up back as it wasn't on the uw account but it was cleared from my bank account.

4 ★, on 2024-01-04
I am some what confused as tried to do top-up through the app ended up being able to do it online and to top it up went back into the app and for some weird reason it allowed me to do the top-up???? but other than that the app is a great place to go to check your bills and see what is going out only marked down due to the minor issue Which I managed to resolve without having to call which I know for a fact wouldn't be painful and can say the customer service is the best I have ever known

2 ★, on 2023-11-04
bit buggy - doesn't always work first time when select an option or press button etc. was unable to get pin number for a week or so, had to request top up for card several times before loaded. resarted app, reinstalled app, restarted phone. did speak to someone via phone but not able to sort. sorted now! but think is due to app.

2 ★, on 2023-11-29
Too many clicks. Once you set up a password login this app offers pin login feature which seems to be a temporary feature as it often switches back to asking for a password and then suggesting a pin login then you need a texted code for extra security which isn't instantly copy-able so you have to go into text messages, remember the code, go back to UW and type the code in. What a palaver.