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Dashboard 2.5

1.6 MB / 10+ Downloads / Rating 3.9 - 14 reviews


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Dashboard, developed and published by Unify Software and Solutions GmbH & Co. KG, has released its latest version, 2.5, on 2024-11-14. This app falls under the Business category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 3.9, based on 14 reviews.

Dashboard APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.unify.oscc.supervisor

Updated: 3 months ago

Developer Name: Unify Software and Solutions GmbH & Co. KG

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Dashboard on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

3.9
Total 14 reviews

Reviews

4 ★, on 2019-04-18
Good

Previous Versions

Dashboard 2.5
2024-11-14 / 1.6 MB / Android 5.0+

Dashboard 2.3
2016-05-11 / 1.7 MB / Android 4.2+

About this app

Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your phone. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more

Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

New features

- New name “Dashboard” (formerly known as “Supervisor”)

App Permissions

Allows applications to open network sockets.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.