Remote Assistant Application icon

Remote Assistant 2.11

504.9 KB / 10+ Downloads / Rating 5.0 - 1 reviews


See previous versions

Remote Assistant, developed and published by Unify Software and Solutions GmbH & Co. KG, has released its latest version, 2.11, on 2024-11-15. This app falls under the Business category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 5.0, based on 1 reviews.

Remote Assistant APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.unify.oscc.agent

Updated: 3 months ago

Developer Name: Unify Software and Solutions GmbH & Co. KG

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Remote Assistant on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

Reviews

1 ★, on 2020-08-10
I cannot even connect my screen

1 ★, on 2018-04-22
How it works

Previous Versions

Remote Assistant 2.11
2024-11-15 / 504.9 KB / Android 5.0+

Remote Assistant 2.8
2023-04-08 / 504.9 KB / Android 5.0+

About this app

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more

Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

New features

New icons for agent routing state.

App Permissions

Allows applications to open network sockets.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.