Protection<360>® 3.423.0

Reviews

1 ★, on 2021-01-23
5 months and app still stays "your device is currently pending protection". Contacted T-Mobile support a few times about situation. They were not able to help, so referred me to local T-Mobile store. Well after going to 2 different stores and being a T-Mobile customer since June, I still have no answer as to why my device is currently pending protection! Any help would be greatly appreciated. Well 2 months later and PocketGeek somehow thinks my problem has been resolved!

2 ★, on 2020-12-04
Wow. The only thing that doesn't cause an error is displaying my coverage details, and that was actually easier to do through their website. Wow.

1 ★, on 2020-08-08
Worst app ever. Stuck on pending. won't even let me contact support. Totally useless. don't waste you time or storage space. Why would a company release an app that doesn't work. Maybe spyware?

1 ★, on 2020-09-23
2 months and app still shows "pending protection". Contacted store and support over a week ago. Still not fixed. The fact that others have reported this issue from 2018 is very concerning

4 ★, on 2019-07-24
This is useful only on the device that your on. I have several covered devices and have to access the other phones through themselves. With no computer I can't access the watches. The insurance itself and the handling of claims is definitely 5 star, and the app developer is aware and involved. I'm sure that soon multiple devices will be supported and I will happily be giving the fifth Star.

1 ★, on 2019-08-02
App is nice, customer is inefficient. as soon as I downloaded the app it was able to tell me the model of my phone, that I was with T-Mobile, and what my complete coverage was and my co-pays 👍. But..The nightmare starts when calling customer support to confirm claims. I was told that I had to reconfirm all my information again, email a full copy of my T-Mobile bill to them for claim approval! The App confirmed & retrieved aaaall the info, but you need it again...sounds like fraud.