Customer Portal (CP) Application icon

Customer Portal (CP) 3.0

7.1 MB / 5+ Downloads / Rating 4.5 - 15 reviews


See previous versions

Customer Portal (CP), developed and published by Tata Consultancy Services Limited, has released its latest version, 3.0, on 2018-08-10. This app falls under the Business category on the Google Play Store and has achieved over 500 installs. It currently holds an overall rating of 4.5, based on 15 reviews.

Customer Portal (CP) APK available on this page is compatible with all Android devices that meet the required specifications (Android 4.4+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.tcs.cep

Updated: 6 years ago

Developer Name: Tata Consultancy Services Limited

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Customer Portal (CP) on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.5
Total 15 reviews

Reviews

5 ★, on 2014-12-13
I want to try out the demo. What is the login name and password that I should use?

5 ★, on 2014-04-04
Smart app and user friendly. UI is superb!!!

5 ★, on 2014-04-03
Awesome tool , the best part of the tool is its design and user friendliness

5 ★, on 2014-05-06
Great app.

5 ★, on 2016-01-01
Best App forever ..

5 ★, on 2014-04-26
Superb feature set..

Previous Versions

Customer Portal (CP) 3.0
2018-08-10 / 7.1 MB / Android 4.4+

About this app

CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management – Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication

New features

• Account based customized reports
• Bug fixes for reported issues

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.