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Visual Support 7.6.3

112.8 MB / 500K+ Downloads / Rating 4.1 - 422 reviews


See previous versions

Visual Support, developed and published by SightCall, has released its latest version, 7.6.3, on 2024-12-15. This app falls under the Business category on the Google Play Store and has achieved over 500000 installs. It currently holds an overall rating of 4.1, based on 422 reviews.

Visual Support APK available on this page is compatible with all Android devices that meet the required specifications (Android 8.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.sightcall.sightcall

Updated: 2 months ago

Developer Name: SightCall

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Visual Support on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.1
Total 422 reviews

Reviews

5 ★, on 2023-02-18
Very useful, helpful app. The support tech was able to request and successfully access control of my phone's camera to get the pictures needed to assist with my dental treatment plan. So much faster and better than me doing it myself and potentially not getting what they needed. Fantastic visual assistance.

5 ★, on 2021-05-11
This app offers a lot of connection options compare to others. Just like all of the app out there, It will work great if you have good cell signal. If there's no good cell signal, then I am being unrealistic to expect any app to run properly.

4 ★, on 2020-04-23
Was great that the tech could visually see my device. Had trouble getting the sound to go to speaker phone. Ultimately used bluetooth ear buds so I could hear the tech and show the tech at the same time.

5 ★, on 2019-09-19
Excellent app used by EE to check my router set up saves explanation over the phone support agent could verify a fault or settings if needed or if there was one excellent choice by the best ISP and phone network in the country THAT IS TRUE EE infrastructure is covered by most of the country and mvnos actually use it to so EE dont lie saying they are the biggest and best

1 ★, on 2021-01-05
Horrible app, it will freeze, at each small drop of signal it will close. Any video call app will work but not this one.

5 ★, on 2019-10-18
Summer was a great customer service rep. Using the video, she gave me clear instructions that i was able follow and every thing worked out.

Previous Versions

Visual Support 7.6.3
2024-12-15 / 112.8 MB / Android 8.0+

Visual Support 7.5.4
2024-11-15 / 102.5 MB / Android 8.0+

Visual Support 7.3.0
2024-11-14 / 101.6 MB / Android 8.0+

Visual Support 7.2.2
2024-06-18 / 101.6 MB / Android 8.0+

About this app

The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:

• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording

The App can access your stored data if the remote agent requests it, and only if you authorize it explicitely. The app also allows the remote agent to capture, store, process and retain photos taken during the live interactive session.

New features

We updated user data usage and collection information.

App Permissions

Allows a calling application which manages it own calls through the self-managed ConnectionService APIs.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows applications to open network sockets.
Required to be able to access the camera device.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to connect to paired bluetooth devices.
Allows applications to access information about networks.
Allows access to the vibrator.
Allows applications to access information about Wi-Fi networks.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to read from external storage.
Allows an application to write to external storage.