Shopify Inbox 8.43.0

Reviews

2 ★, on 2023-02-09
I really want, and need, this app to work but it is very disappointing. Notifications often don't come through, regardless of settings and settings changes. Deleted and re-downloaded a couple times to no avail. Can't read the full chat response in the app (I have to read it quickly if/when I get/see a notification). Words and letters are missing from texts, menu items, icons, etc. Please help. Thanks.

2 ★, on 2021-07-30
It's a great start. I love the integration of multiple channels. Unfortunately, it's not fully useable. There are no desktop notifications, so you have to be looking at your phone to see if a customer wrote. Also, attached customer images do not show up. We miss parts of messages because we didn't realize that an image was supposed to be there. Lastly, not all messages will send. We get error messages in Inbox stating that our response was not delivered to FB Messenger.

2 ★, on 2021-08-05
It's a long way from being as good as it could be. It's clunky and loads slow. Sometimes it doesn't load at all. They need to better differentiate what platform each message is coming from. When someone clicks in FAQ in the inbox from the store, it shows up as a message in the message thread as a customer uploaded an attachment . No clue as to what the customer clicked on . A word of extreme caution! If you have any reservations on installing this don't! Uninstalling it removes your FB Pixel

1 ★, on 2023-02-01
It's a good concept, but there are several flaws. First, I manage multiple stores and there is no option to switch back and forth between different stores like there is in the Shopify app. Second, many times when I'm typing a reply the keyboard gets laggy and I need to close the app and restart it. This happens on both Android and iOS devices. And last, there is no search function. Ao if a customer asks a question I've already answered, I can't search past replies to copy and paste the answer.

1 ★, on 2022-03-26
The app will recieve the original text front he customer, but the subsequent responses do not come through, even though I can continue to send messages to the customer from the app. in the app it says ”no internet connection". Even though it's allowing me to successfully send messages to the customer. (I know the customer was receiving my messages because I was acting as both myself and the customer). This app just make us look like we don't know what the customer is saying. It's embarrassing.

2 ★, on 2023-01-14
The app is freezes constantly. I have reinstalled the app multiple times, nothing has helped. I though perhaps its just my phone but I see reveiw after reveiw saying the same thing. If the app wouldn't freeze as soon as I start to respond to my customers I would give it a higher rating. So many reveiws reporting this same exact problem and it still has not been fixed. I'm seeing reviews that are over 2 years old. I have probably lost sales do to it freezing. I have other chat apps they all work.