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Salesforce Service Cloud 1.3.0

39.2 MB / 10+ Downloads / Rating 4.4 - 9 reviews


See previous versions

Salesforce Service Cloud, developed and published by Salesforce.com, inc., has released its latest version, 1.3.0, on 2023-01-23. This app falls under the Business category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 4.4, based on 9 reviews.

Salesforce Service Cloud APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.salesforce.service.lightning

Updated: 2 years ago

Developer Name: Salesforce.com, inc.

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Salesforce Service Cloud on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.4
Total 9 reviews

Reviews

1 ★, on 2018-12-04
No ability to add a template when responding to an email.

5 ★, on 2018-09-19
The app is really slick and easy to use. It's great for support agents on the go.

4 ★, on 2018-11-11
Hello there, Please integrate search option using ticket ids as well as Milestone tracker within this app.

5 ★, on 2018-07-21
Great app from Salesforce! Fatser and Fluidic UI..! Hoping the Salesforce App (original one) will also be upgraded to be like this.

5 ★, on 2018-06-29
Great for handling cases on the go.

5 ★, on 2018-07-16
I love that I can create custom notifications and receive them when I'm mentioned on a case or assigned one. Super useful.

Previous Versions

Salesforce Service Cloud 1.3.0
2023-01-23 / 39.2 MB / Android 5.0+

About this app

Service Cloud Mobile is a lightweight alternative to the Salesforce app for handling customer support cases while on-the-go. Built with small and medium sized businesses in mind, the Service Cloud Mobile app allows you to create, update, reassign, and manage cases with just a few of taps. You can also create and update accounts and contacts. Service Cloud Mobile works with Essentials and all other editions of Salesforce.

Users can:

* Create, update, edit, and collaborate on cases
* Create and edit accounts and contacts
* Manage case lists
* View cases in queues
* Communicate via email, Facebook, and Twitter, and Chatter
* Use bulk actions
* Search contact and account details
* Manage notification settings to keep a handle on cases and queues
* Send Salesforce feedback about the app

New features

Manage your cases with ease using case list filtering and a new search experience. Filter cases by origin to get a quick view of where your team's work is coming from, or by status to see what's new, in progress, or closed. Search for cases in the app, and use the advanced search to find the case, account, or contact you're looking for—faster.

App Permissions

Allows applications to open network sockets.
Allows an application to read from external storage.
Allows access to the list of accounts in the Accounts Service.
Allows an app to use fingerprint hardware.
Allows applications to access information about networks.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.