About this app

ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

New features

v1.0.71.1 (Build 79) : August 25, 2016
v1.0.70.1 (Build 78) : May 3, 2016
v1.0.69.1 (Build 77) : April 12, 2016
v1.0.68.2 (Build 76) : March 28, 2016
v1.0.67.2 (Build 74) : March 16, 2016
v1.0.66.3 (Build 70) : Feb 2, 2016
v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752
v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change
v1.0.57.1 (Build 57) : May 6, 2015
v1.0.23.1 (Build 23) : June 7, 2013

App Permissions

Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to change Wi-Fi connectivity state.
Allows applications to open network sockets.
This constant was deprecated in API level 8. The restartPackage(String] API is no longer supported.
Allows an application to call killBackgroundProcesses(String].
Required to be able to access the camera device.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to connect to paired bluetooth devices.
Allows applications to discover and pair bluetooth devices.
Allows applications to change network connectivity state.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows an application to read the low-level system log files.
Allows an application to read or write the system settings.
Allows an application to write to external storage.
Allows an application to read or write the secure system settings.
Allows applications to write the sync settings.
Allows applications to set the wallpaper.
Must be required by a WallpaperService, to ensure that only the system can bind to it.
Allows an application to install packages.
Allows an application to install a location provider into the Location Manager.
Allows an application to modify global audio settings.
This constant was deprecated in API level 16. The API that used this permission has been removed.
This constant was deprecated in API level 21. No longer enforced.
Required to be able to reboot the device.
Not for use by third-party applications.
Allows an application to receive SMS messages.
Allows applications to read the sync settings.
Modify the global animation scaling factor.
Allows an application to modify the current configuration, such as locale.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to expand or collapse the status bar.
Allows an application to set the maximum number of (not needed] application processes that can be running.
Allows access to the list of accounts in the Accounts Service.
Allows an application to change the Z-order of tasks.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to read from external storage.