Home  /  Business Apps  / MobileSupport - RemoteCall
MobileSupport - RemoteCall Application icon

MobileSupport - RemoteCall 7.6.1.538

25.8 MB / 1000K+ Downloads / Rating 3.5 - 1,258 reviews


See previous versions

MobileSupport - RemoteCall, developed and published by RSUPPORT Co., Ltd., has released its latest version, 7.6.1.538, on 2024-12-15. This app falls under the Business category on the Google Play Store and has achieved over 1000000 installs. It currently holds an overall rating of 3.5, based on 1.258 reviews.

MobileSupport - RemoteCall APK available on this page is compatible with all Android devices that meet the required specifications (Android 4.1+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

Read More

App Screenshot

App Screenshot

App Details

Package name: com.rsupport.rs.activity.rsupport

Updated: 2 months ago

Developer Name: RSUPPORT Co., Ltd.

Category: Business

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing MobileSupport - RemoteCall on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

3.5
Total 1,258 reviews

Reviews

1 ★, on 2020-03-02
Requires too too too much space

3 ★, on 2020-04-02
Useful when needed.

5 ★, on 2020-05-24
I have been with great call for about 7 yrs ...no problems...

3 ★, on 2020-02-23
Not at this time man

1 ★, on 2020-02-19
I am trying to make a payment. Help help

1 ★, on 2020-02-02
Not at this time

Previous Versions

MobileSupport - RemoteCall 7.6.1.538
2024-12-15 / 25.8 MB / Android 4.1+

MobileSupport - RemoteCall 7.6.0.535
2024-11-02 / 26.3 MB / Android 4.1+

About this app

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

5. Send and receive files
Customer can send local files to the agent.

6. Check the app list
Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. To connect remotely, click the [Permission Settings] button to allow all required permissions.
3. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
4. Engage in real-time video support.
5. Close the application once video support session has ended.

* It is compatible with Android OS 4.0 or later. Using the latest version is recommended.

App Permissions

Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows applications to change Wi-Fi connectivity state.
Allows applications to open network sockets.
Allows an application to call killBackgroundProcesses(String].
Allows read access to the device's phone number(s].
Allows applications to change network connectivity state.
Allows an application to modify global audio settings.
This constant was deprecated in API level 21. No longer enforced.
Allows an application to change the Z-order of tasks.
Allows an application to expand or collapse the status bar.
Allows access to the vibrator.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to request deleting packages.
Allows an app to access precise location.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to read or write the system settings.
Allows applications to read the sync settings.
Allows access to the list of accounts in the Accounts Service.
Allows an application to write to external storage.
Allows an application to read from external storage.