RainSoft® REMIND 3.0.11

Reviews

1 ★, on 2020-07-31
This app has been a pain. It worked fine for a while (after a very painful set up). At the start of last week it showed "system disconnected". Came back on two days later. Has been showing "system disconnected" ever since. Uninstalled the app and reinstalled. Nothing has changed. Tried to reconnect. Nothing! Followed the trouble shooting guide to the 'T'. Still nothing changed. I am still getting the message "System Disconnected". What's going on?

4 ★, on 2020-07-11
UPDATE: Worked with tech support which was good. Took about a week to get system back synced to the app. Basically have to remove everything from app and add system. Unfortunately this took several tries over several days as each time you add the system, you have to wait (24hrs). Now carbon filter also shows. Killed my system access!!! New app version shows 2 homes and NO SYSTEM!!! System shows it's registered and online, but where?!? No longer in the app. PLEASE FIX!!!

1 ★, on 2020-06-30
Downloaded and was quickly able to connect. Is functioning correctly as far as a new user would expect. 3 hours later and I'm giving the app a one star as 24 hours after a quick connect I've been disconnected and will not reconnect after several tries. Shows registration failed. Looks like this app is the biggest fail.

1 ★, on 2020-04-18
It is frustrating how you guys screw up on an application that even originally does not do any significant thing. Thought my system and/or network were faulty but after reading other's recent feedback, just realized all have similar problems after an app. upgrade. In my case, it does not connect in the "last mile" of the process sending an error message that says: "Alert, there was en error retrieving device ID from the Remind database" Please advise if/when you fix to at least save face 😔.

1 ★, on 2020-04-01
04-01-20, app won't open--even after reinstalling.... One star b/c it won't open. 11/13/19 Update: Information is downloading normally again. I'm glad! 11/11/19 Since the update, it takes minutes (sometimes it won't at all) for information to download into the app. This was not a problem before the update. Please fix, update, etc.!

1 ★, on 2020-04-03
March 31 app update gone bad. I was having issues connecting my EC5 to my network. Received an error message at the end stating there was an issue retrieving the device ID from the database. After updating in March 31, app no longer opened and crashed at launch rendering it useless. April 1st update now allows app to load but cannot connect EC5 to network. Error message "Write fields returned an error. 0 : Unkown error". No help available in troubleshooting guide.