About this app

ezHelp's Mobile Support - ezMobile' is a mobile support solution that allows customer support representatives to share their screen with customers' Android devices and resolve issues on Android devices in real-time.
With ezMobile, you can always be there to support your customers' Android devices. Start your mobile remote support service with ezMobile now.

* For Samsung, LG, and SONY Android device users, please install the manufacturer's dedicated application.

[Main Features]

1. Screen Sharing
-Customer support representatives can screen-share your mobile device screen in real-time to resolve issues.

2. Live Chat
-Allows users and support representatives to chat in real time.

3. file transfer
- Users and support agents can transfer files in both directions.
(However, the customer's device can only access the download folder - comply with Android policy)

4. Drawing
- The customer support representative can use the drawing tool to display a picture on the user's device screen.


[How to use]
Step1. Install and run 'ezMobile' from Google Play.
Step2. Enter the access code (6 digits) provided by the representative and touch the OK button.
Step3. The representative will perform mobile support.
Step4. End the support service.

Access Permissions
Phone - Used to show phone status and application list, etc.
Storage - Used to transfer files
Screenshot - to share screenshots with the agent
Location - to get network-based location information.


=== === AccessibilityService API Usage Notice ===
'ezMobile-Remote Support' uses the AccessibilityService API as a way to support the interaction between a device with EZMobile installed and a customer support representative for the functions specified in the following items.
AccessibilityService API is used to support the interaction between a customer support representative and a device with ezMobile installed for the functions specified in the following items.

If a customer cannot understand and use the app's services normally, or cannot utilize the app's touch normally due to a disability, etc.
It is used for the role of performing the touch of the representative after the customer's consent.

'ezMobile-Remote Support' does not collect any personal information other than for the purpose of the above functions using the Accessibility Service API.

* Homepage and customer support
Homepage : https://www.ezhelp.co.kr
Customer Support : 1544-1405
(Weekdays: 10 am ~ 6 pm, closed on Saturdays, Sundays, and holidays)

New features

Minor bug fix.

App Permissions

Allows applications to open network sockets.
Allows an application to call killBackgroundProcesses(String].
Allows an application to request deleting packages.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an application to collect component usage statistics
Declaring the permission implies intention to use the API and the user of the device can grant permission through the Settings application.
Allows applications to access information about networks.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to access information about Wi-Fi networks.
Allows an app to access precise location.
Allows an app to access approximate location.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.