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Enterprise Service Management 24.4.1

47.1 MB / 50K+ Downloads / Rating 4.4 - 193 reviews


See previous versions

Enterprise Service Management, developed and published by Micro Focus Software Inc., has released its latest version, 24.4.1, on 2024-12-20. This app falls under the Business category on the Google Play Store and has achieved over 50000 installs. It currently holds an overall rating of 4.4, based on 193 reviews.

Enterprise Service Management APK available on this page is compatible with all Android devices that meet the required specifications (Android). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.microfocus.sma.mobile.app

Updated: 2 months ago

Developer Name: Micro Focus Software Inc.

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Enterprise Service Management on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.4
Total 193 reviews

Reviews

1 ★, on 2021-01-12
Not connected. Error shows cannot connect to the server. May be need to upgrade the system.

5 ★, on 2020-10-20
Works perfectly! Some people reporting that they're unable to connect to the server might have their server deployed behind a firewall or VPN, in which case you need to configure your settings properly.

5 ★, on 2020-02-14
This app has become really great. I now have access every action I need. Also loving the new interface. The authentication works great where ever I am. Good job!

1 ★, on 2020-07-18
very 2 upset by our mgmt. no of ticket to be approved IS NOT THE SAME..i lesser than as shown in SP portal as well as in SM inbox approval page.. where the others?.. only max 10 items listed.

1 ★, on 2020-03-06
Unable to login trough scanning qr code. Error - webpage not available.

5 ★, on 2020-02-21
Works great. Nice look and feel. Keep up the good work Micro Focus.

Previous Versions

Enterprise Service Management 24.4.1
2024-12-20 / 47.1 MB / Android

Enterprise Service Management 24.4.0
2024-11-03 / 47.1 MB / Android

Enterprise Service Management 24.3.0
2024-07-04 / 22.4 MB / Android

About this app

The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants




Via agent mode, agent users can:



Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location




For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes



https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes





IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

New features

- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.
- Fixes some entity form issues.

App Permissions

Allows applications to open network sockets.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Required to be able to access the camera device.
Allows an application to read from external storage.
Allows an application to write to external storage.
This constant was deprecated in API level 21. No longer enforced.
Allows applications to access information about networks.