Vodafone NPS 3.17.7

Name: Vodafone NPS
Rating: 5 (1 reviews)
Author: Medallia, Inc.

24.5 MB / 10K+ Downloads / Rating 5.0 - 1 reviews

Vodafone NPS, developed and published by Medallia, Inc., has released its latest version, 3.17.7, on 2024-12-26. This app falls under the Business category on the Google Play Store and has achieved over 10000 installs. It currently holds an overall rating of 5.0, based on 1 reviews.

Vodafone NPS APK available on this page is compatible with all Android devices that meet the required specifications (Android 7.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

App Screenshot

App Details

Package name: com.medallia.mobile.vf

Updated: 1 month ago

Developer Name: Medallia, Inc.

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Vodafone NPS on PC Windows and Mac.

Using BlueStacks

Download the APK/XAPK file from this page.
Install BlueStacks by visiting http://bluestacks.com.
Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

Download and install LDPlayer from https://www.ldplayer.net.
Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

Reviews

1 ★, on 2019-04-25
It's working fine on my IPhone but it never worked on my S10 Plus it worked for 2 days and then the whole thing crashed and I couldn't even login not even letting me put the credentials in there I've never seen this amount of negative reviews on an app before that must suck big time do something and fix this app for Android devices

1 ★, on 2018-10-04
The only consistent thing about this app is its ability to crash and not work

1 ★, on 2019-02-20
Constantly crashes ending up having to log out and in to refresh data

1 ★, on 2020-07-08
If there was a rating called app - crash rate, this app would get 5 stars out of 5

1 ★, on 2019-12-20
App is terrible, it took me more than 2 hours to load

1 ★, on 2019-11-07
Useless app , not working more than working

Previous Versions

Vodafone NPS 3.17.7
2024-12-26 / 24.5 MB / Android 7.0+

Vodafone NPS 3.15.3
2023-02-09 / 97.3 MB / Android 7.0+

About this app

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts

The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

New features

While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"

App Permissions

Allows applications to open network sockets.
Allows access to the vibrator.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows an application to expand or collapse the status bar.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to read from external storage.
Allows an app to use fingerprint hardware.
Allows an application to write to external storage.