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ServiceDesk Plus SaaS HelpDesk 6.28.0

47.7 MB / 100K+ Downloads / Rating 4.4 - 7,352 reviews


See previous versions

ServiceDesk Plus SaaS HelpDesk, developed and published by ManageEngine, has released its latest version, 6.28.0, on 2025-02-02. This app falls under the Business category on the Google Play Store and has achieved over 100000 installs. It currently holds an overall rating of 4.4, based on 7.352 reviews.

ServiceDesk Plus SaaS HelpDesk APK available on this page is compatible with all Android devices that meet the required specifications (Android 6.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.manageengine.sdp.ondemand

Updated: 2 days ago

Developer Name: ManageEngine

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing ServiceDesk Plus SaaS HelpDesk on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

4.4
Total 7,352 reviews

Reviews

1 ★, on 2021-05-19
No longer connects to the server. I can access everything else in the world, but not this application. I used to be able to access the list of tickets anywhere, any time, wireless or cellular data, it would always work. Can't get past the "Could not connect to the server" error.

3 ★, on 2021-05-22
Unable to open application after setting site to use SSO SAML. Beta works but hate the way it operates so reverted back to public. The IOS app works with the SAML SSO

4 ★, on 2021-05-22
Can't download attachments from the tickets on an Android phone.

1 ★, on 2021-06-16
Needs created date for easy access

1 ★, on 2021-05-15
QR code scanner not working with android devices.

1 ★, on 2021-03-23
Unable to create new requests or access templates. I must go to the one, single, thread I created and reply from there to ask a new question or to report an issue. Of course our education department would choose an application that doesn't work.

Previous Versions

ServiceDesk Plus SaaS HelpDesk 6.28.0
2025-02-02 / 47.7 MB / Android 6.0+

ServiceDesk Plus SaaS HelpDesk 6.27.0
2024-12-10 / 47.6 MB / Android 6.0+

ServiceDesk Plus SaaS HelpDesk 6.26.2
2024-11-19 / 47.6 MB / Android 6.0+

ServiceDesk Plus SaaS HelpDesk 6.26.1
2024-11-15 / 47.6 MB / Android 6.0+

About this app

ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

New features

- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows an application to record audio.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to modify global audio settings.
Allows an application to read the user's calendar data.
Allows an application to write the user's calendar data.
Allows applications to read the sync settings.
Allows applications to write the sync settings.
Allows access to the list of accounts in the Accounts Service.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows an app to use fingerprint hardware.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.