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IT HelpDesk - ServiceDesk Plus 6.0.6

41.8 MB / 100K+ Downloads / Rating 2.7 - 983 reviews


See previous versions

IT HelpDesk - ServiceDesk Plus, developed and published by ManageEngine, has released its latest version, 6.0.6, on 2025-02-02. This app falls under the Business category on the Google Play Store and has achieved over 100000 installs. It currently holds an overall rating of 2.7, based on 983 reviews.

IT HelpDesk - ServiceDesk Plus APK available on this page is compatible with all Android devices that meet the required specifications (Android 6.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.manageengine.sdp

Updated: 2 days ago

Developer Name: ManageEngine

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing IT HelpDesk - ServiceDesk Plus on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

2.7
Total 983 reviews

Reviews

3 ★, on 2021-06-19
Organize filters function does not work which means I always get a view that I'm not interested in when I start the app. I can remove the filters but they all come back next time I open the app. The view it chooses is not the first one in the list either. Otherwise app is pretty good.

1 ★, on 2021-06-23
Useless for anything other than seeing a list of tickets.

1 ★, on 2021-06-02
Service Desk from the 1990s.. mobile app is a bit better than on desktop. But overall just terrible.

1 ★, on 2021-04-17
App that used to work but now just worthless. Can't use login details or server. Always throw out and error without a description. Mailed support many times over a year with no feedback. No answer on calls either. All our techs experiencing this issue.

1 ★, on 2021-06-09
Stopped working after the server edition is updated.

2 ★, on 2021-05-02
this app is useless not all the features is supported, in the assets you can't search by the user name for example if a user have multiple asset in the browser if you searched for the user name all the assets that assigned to the user will be showed, how ever in the apps you can't make a search by the user name.

Previous Versions

IT HelpDesk - ServiceDesk Plus 6.0.6
2025-02-02 / 41.8 MB / Android 6.0+

IT HelpDesk - ServiceDesk Plus 6.0.5
2024-11-19 / 41.8 MB / Android 6.0+

IT HelpDesk - ServiceDesk Plus 6.0.4
2024-11-02 / 41.8 MB / Android 6.0+

About this app

Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

Tackle your tickets while on the go!

● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.

Be available for your end users anytime.

● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.

Choose what you want to see.

● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.

Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.

You're only a few quicksteps away from having your help desk mobile app up and
running.

● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.

It's really that simple!

Oh wait! We're not done yet!

You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.

Username: demo
Password: demo

Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

New features

V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Required to be able to access the camera device.
Allows an application to write the user's calendar data.
Allows access to the vibrator.
Allows an app to use fingerprint hardware.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.