About this app

HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience.

Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.

This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.

Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.

HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.

Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.

In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.

This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.

New features

- Fixes an Android 14 issue which caused the app to crash.

App Permissions

Allows an app to access precise location.
Allows applications to change network connectivity state.
Allows applications to open network sockets.
Allows applications to access information about networks.
Allows an application to modify global audio settings.
Required to be able to access the camera device.
Allows an application to record audio.
Allows an application to broadcast sticky intents.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows applications to access information about Wi-Fi networks.
Allows access to the vibrator.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to write to external storage.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to read from external storage.
Allows an app to access approximate location.
Allows applications to change Wi-Fi connectivity state.