RingCentral 25.1.11.10002

Reviews

2 ★, on 2023-11-14
Changed from 5 starts to 2 starts instantly. Why? Because now I have to click a hamburger menu to access my texts. It's not just *there* next to the call button like it used to be. I can't text my clients as easily now. Or see them easily. I'm only giving it an extra star because the rest of it is great. This one little thing makes my job a million times harder.

1 ★, on 2023-09-22
I started working from home in 2020. The app used to be so reliable then. Now, it consistently gets worse. More often than not, calls do not connect and I frequently miss calls because the app won't ring. I could literally have used it earlier in the day but it stops working minutes later. Then, the audio delay during calls is absolutely horrible. So unprofessional and embarrassing. Can we have some reliability?

1 ★, on 2023-09-21
This app often does not send text messages or sends them, and our clients say they didn't receive the text. The audio on the phone calls is often poor quality and either I hear myself a second after I speak, which is very annoying, or it sounds like the person is far away and I have to struggle to hear them. I tried talking to their virtual help, and it was a joke. I also put in a help request but have not heard back. We're going to look into other phone options if text issue isn't resolved.

1 ★, on 2023-08-18
I use this app when working from home, which is 4 days a week. It rarely works consistently. It never tells me when I have missed a call, even with notifications on. What's worse is that it won't even ring for most incoming calls, even though it has permission to do so. I have to check the app for missed calls or rely on email notifications if someone leaves a voicemail. The call connectivity is spotty even when my phone has good signal. Very frustrating. Good luck using.

2 ★, on 2023-10-09
I can't even tell you how many calls I've missed because the app didn't notify me, or I heard it ringing but see nothing. Team meetings are impossible to get through without everyone's computers freezing intermittently, or completely. Makes it very hard to know what anyone's saying when you can only hear every 20th word. If I didn't have to use it for work I wouldn't use this app at all.

1 ★, on 2023-10-03
This app is garbage. With a Samsung Galaxy S21+ 5G, it really only works with wifi. When making or receiving calls on mobile data, it will only eork for about two seconds, then the call will fail and the app will display that there's no signal, despite having full service on the phone. I spent hours on the phone with tech support 7 months ago to be told that it was a known issue that they were working on, and that turning on my phone's Hotspot was a work around. 7 months later and no fix. Trash.