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NetHelpDesk for Android 4.46.9

8.8 MB / 10+ Downloads / Rating 3.6 - 25 reviews


See previous versions

NetHelpDesk for Android, developed and published by NetHelpDesk Ltd, has released its latest version, 4.46.9, on 2020-11-26. This app falls under the Business category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 3.6, based on 25 reviews.

NetHelpDesk for Android APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.fortsolution.nethelpdesk.activities

Updated: 4 years ago

Developer Name: NetHelpDesk Ltd

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing NetHelpDesk for Android on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

3.6
Total 25 reviews

Reviews

4 ★, on 2019-07-22
Works reasonably well. just would like the options to close and hold tickets. my main issue is in the journeys section that start gps button brings up a message saying GPS start coordinates not recorded. if this could be fixed that would be great.

5 ★, on 2018-06-12
Good app, however option to close/hold tickets would be nice, along with an option to move ticket to another technician.

4 ★, on 2017-02-20
Awsome thought into service desk operations

3 ★, on 2016-10-20
Was great until last update, now can't view anymore details about the customers or get to the option of getting them to sign on the phone

3 ★, on 2015-12-20
Tickets don't sync correctly and can't view asset lists the company have created

1 ★, on 2015-06-11
Uninstalled it 4 times now and just crashes on login. Useless.

Previous Versions

NetHelpDesk for Android 4.46.9
2020-11-26 / 8.8 MB / Android 5.0+

About this app

Welcome to the NetHelpDesk smartphone App for Android Users, free to download and use with your main (latest stable) version of NetHelpDesk, and compliment all the great functionality you get in the main program.

Features of the app include:

- Access tickets assigned to you
- Access tickets unassigned
- Access Customer, Site and User details
- Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred
- Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration
- Account for time spent in days not incurred against ticket actions
- View Timesheet by Today, Week, specific day or All
- Check data sent to main database, and times
- Capture Customer and Technician signature against tickets and/or individual action notes
- E-mail or Call your end user straight from the app
- Take photographs at 60% of original size, and upload to server
- View Assets assigned to ticket
- View Asset details, including all customised fields captured in main database
and much more...

NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price.

New features

++PLEASE NOTE: Customers should be using at least version 12.03.15 for the mobile app to work properly++
- Resolved an issue with ticket list not loading when app has been closed or in background for some time.
- Resolved issue with tickets not loading when offline
- Added priority names
- Resolved bug causing ok/cancel buttons to be hidden on date picker
- Can now view attachments on tickets and assets
- Improvements made to refreshing of data

App Permissions

Allows applications to access information about networks.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows applications to open network sockets.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows mounting and unmounting file systems for removable storage.
Allows an application to read the user's calendar data.
Allows an application to write the user's calendar data.
Allows applications to perform I/O operations over NFC.
Allows applications to open network sockets.