About this app

Great customer care cannot be tied down to a desk!

Engage customers and deliver support on the fly with the Deskero app: a super easy tool that packs all the awesome Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.

And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Chat in real time and engage customers on social networks, right from your phone!

Key features

Take care of all your tickets, from start to finish: you can open them, edit their status, reply and immediately change any detail

Reply to any ticket with a single tap: smart and easy!

Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app.

Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat.

Quickly search for tickets and customers through an advanced filter system.

Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow!

Monitor and manage all your customer’s details and quickly edit contact data and information.

Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology. Search and filter it in a snap!

Collaborate with other agents, either by sharing a note or by using the internal chat system.

Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply!

Create and manage custom view filters to simplify your searches and monitor specific issues.

Use customized scenario to automate recurring actions, right from your phone.

New features

fix on change status

App Permissions

Allows applications to open network sockets.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Required to be able to access the camera device.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to read from external storage.
Allows an application to write to external storage.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows access to the vibrator.