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Cisco dCloud Contact Center 1.1

7.7 MB / 1+ Downloads / Rating 5.0 - 1 reviews


See previous versions

Cisco dCloud Contact Center, developed and published by Cisco Systems, Inc., has released its latest version, 1.1, on 2018-10-01. This app falls under the Business category on the Google Play Store and has achieved over 100 installs. It currently holds an overall rating of 5.0, based on 1 reviews.

Cisco dCloud Contact Center APK available on this page is compatible with all Android devices that meet the required specifications (Android 4.3+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.dcloudcustomercare

Updated: 6 years ago

Developer Name: Cisco Systems, Inc.

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Cisco dCloud Contact Center on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

Previous Versions

Cisco dCloud Contact Center 1.1
2018-10-01 / 7.7 MB / Android 4.3+

About this app

Cisco dCloud provides Customers, Partners and Cisco Employees with a way to experience Cisco Solutions. This Mobile App will serve as an entry point & augment our Contact Center demonstration & lab solutions. Users of the mobile application will be able to move data into the demonstration environment (Mock Data). This mobile application will be synced with a mobile manager server within the demonstration environment and will only be used in conjunction with scheduled content available on the Cisco dCloud Platform.

The dCloud Contact Center mobile app helps you deliver more effective Contact Center demos. It provides the following capabilities:

1) Integrate the mobile channel into the Contact Center demonstration environment
2) Push mock data into the demonstration for a more realistic customer experience
3) Select your vertical for the demonstration (i.e. Retails, Finance, Healthcare, etc.)
4) Receive push notifications from the Contact Center agent

New features

Misc. improvements and fixes.

App Permissions

Allows applications to open network sockets.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Required to be able to access the camera device.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows access to the list of accounts in the Accounts Service.
This constant was deprecated in API level 21. No longer enforced.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows applications to access information about networks.
Allows an app to access precise location.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.