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Comstice Mobile Agent 1.0.67

8.9 MB / 10+ Downloads / Rating 5.0 - 1 reviews


See previous versions

Comstice Mobile Agent, developed and published by Comstice, has released its latest version, 1.0.67, on 2023-02-08. This app falls under the Business category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 5.0, based on 1 reviews.

Comstice Mobile Agent APK available on this page is compatible with all Android devices that meet the required specifications (Android 5.0+). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.comstice.agent

Updated: 2 years ago

Developer Name: Comstice

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Comstice Mobile Agent on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

Reviews

1 ★, on 2017-03-25
does not have option to enter my finesse server address

Previous Versions

Comstice Mobile Agent 1.0.67
2023-02-08 / 8.9 MB / Android 5.0+

About this app

Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.

Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.

Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.

Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.

Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.

New features

Extension information is now pullable from the server

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Required to be able to access the camera device.